Inwards Goods & Deliveries CSR - - 44269 - Fletcher Building

General Information

Job Type

Permanent

Description

As an Inwards Goods & Deliveries Customer Service Representative at Mico Flat Bush, you'll enjoy a varied, hands-on role with a primary focus on managing our inwards goods area. You'll be responsible for receiving, checking, organising, and putting away stock, while helping ensure inventory accuracy and efficient branch operations.

You'll also coordinate customer orders, pick and pack products, and assist with dispatch and deliveries to ensure orders reach our customers safely, accurately, and on time. When required, you'll provide product advice and support customers both on the trade counter and over the phone.

Manage Inwards Goods, including accurate receipting and system entry
Monitor inventory levels, complete cycle counts and stock replenishment
Carry out customer deliveries across Auckland navigating different site layouts and ground conditions
Engage with customers face-to-face and over the phone
Recommend suitable products, process orders, and manage sales documentation
Maintain cleanliness and uphold safety standards through general store housekeeping

Permanent full-time role based at Mico Flat Bush branch, offering 40 hours per week across Monday to Saturday.

About You:

To succeed in this role, you'll be customer-focused, reliable, and confident behind the wheel of a forklift and vehicle. You’ll spend most of your time on a forklift in our inwards goods area as well as on the road, making deliveries to our customers across Auckland and navigating a variety of sites and ground conditions.

Bring a strong work ethic and approachable down-to-earth attitude
Full NZ Class 1 Drivers’ Licence is Essential for delivery driving and operating our company vehicles
Physically fit and comfortable with heavy lifting (25kgs) and manual handling tasks
Forklift experience essential; an F endorsement is desirable
Strong attention to detail with excellent written and verbal communication skills
Confident using technology and navigating multiple system
Previous experience in a similar customer-facing or trade retail role
Knowledge of plumbing, building products or the construction industry is advantageous

Our Benefits:

Competitive base remuneration
Genuine development opportunities that come with being part of the wider Fletcher Building Group
Staff buying privileges and company benefits for you and your family
Z Energy fuel discounts and free monthly Pie & coffee
KiwiSaver employer contributions matched up to 4%
Employee Education Fund
Health & Wellbeing initiatives including an Employee Assistance Programme

Pre-employment checks will include references, a medical assessment, drug and alcohol testing, a criminal background check, and confirmation of your legal right to work in New Zealand indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.