Customer Services Representative

  • Job Type:Full time
  • Category:Customer Service
  • Business Group:Laminex NZ
  • Location:Christchurch
  • Job Reference:CSR/LAM-CHC

Description:

Laminex New Zealand is part of the Building Products division of Fletcher Building Ltd. With market-leading brands in our portfolio including Formica, Laminex, Melteca, Caesarstone, Seratone and Strandfloor, Laminex New Zealand offers residential and commercial solutions for all interior spaces. 

At Laminex NZ, our Customer Service team plays a vital role in the success of the business by being the vital cog between Manufacturing, Distribution, Sales and of course, our Customers!
 
Our Christchurch based team is on the hunt for a proven, dedicated individual to join a highly-functioning team in our Waltham Distribution Centre, primarily dealing with inbound queries from our South Island customer base.
 
This is a “Customer Service” role with so much more.
 
Key responsibilities will be:
 
* Being the go-to for our customer queries and orders whether on the phone, on email or in person.
* Effective data entry and systems management to ensure orders and credits are placed in a timely and accurate way.
* Providing key information and insights to our sales, manufacturing and distribution teams.
* Dealing with ad-hoc and unexpected requests in a positive and professional manner.
 
As the ideal candidate, you will: 
 
* Have natural people skills and a flair for dealing with customers and colleagues professionally on the phone, on email and in person.
* Have strong technical nous and proven attention to detail.
* Have had some exposure to fast-paced, high-volume distribution environments such as Freight/logistics or FMCG. 
* Have proven ability to pick up software systems and business processes, for example CRM or supply chain systems.
*Have respect for the Occupational Health & Safety practices ingrained in our DNA.
 
We want someone who can quickly reach “expert” status – with both our business and our customers! 
 
If this sounds like you, please apply now! 
For confidential enquiries please email Janine Prakash, Talent Acquisition Business Partner at Janine.prakash@fbu.com

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