Applications Solution Specialist - Support Office - - 41455 - Fletcher Building

General Information

Job Type

Permanent

Description

About the Role:

As an Applications Solution Specialist, you’ll take ownership of MiTek our mission-critical software platform that powers PlaceMakers’ frame and truss manufacturing operations. From initial design and estimating through to scheduling, fabrication, and delivery, MiTek plays a central role in how we build. You will work closely with manufacturing teams, technical partners and vendors to troubleshoot issues, optimise workflows, deliver practical solutions and enhance system performance to meet evolving business needs.

* Lead the end-to-end support and operational delivery

* Act as the primary contact for resolving system issues and minimising workflow disruptions

* Drive system improvements that boost efficiency, accuracy and overall performance

* Turn user feedback into actionable system enhancements that support continuous improvement

* Collaborate with vendors and internal teams to plan upgrades and deliver solutions

* Provide training, documentation, and support system use across the business

* Share insights to inform strategic planning and guide future system development

Based on site at PlaceMakers Support Office in Penrose, Auckland, this is a permanent full-time role, offering 40 hours per week, Monday to Friday with business-critical after-hours on-call responsibilities as required.

About you:

To succeed in this role, you’ll bring 5+ years of IT experience in in business-critical applications and service delivery, with strong technical skills across database architecture, system integration, cloud technologies, and performance optimisation

* Proficient in SQL, and familiarity with cloud integration platforms (Azure)

* Familiar with software development lifecycle methodologies Agile or Waterfall

* Strong communicator, able to engage both technical and operational stakeholders

* Comfortable using AI tools (ChatGPT, GitHub Copilot) to support development and documentation

* Experience with MiTek software (Sapphire) or similar

* Industry experience in construction, building materials, or distribution are advantageous

Our Benefits:

* Competitive base salary and staff-buying privileges

* Genuine development opportunities that come with being part of the wider Fletcher Building Group

* Women in Sales initiative, a dedicated programme whose core focus is on providing opportunities to women in our network to upskill, learn, grow and achieve their personal and career aspirations

* Health & Wellbeing initiatives including an Employee Assistance Programme

Join Us: We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.

Pre-employment checks will include references, a medical assessment, drug and alcohol testing, a criminal background check, and confirmation of your legal right to work in New Zealand indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.