Claims Officer - - 39973 - Fletcher Building

General Information

Job Type

Permanent

Description

Who We Are

Stramit is “Australia’s leading vertically integrated steel manufacturer and total steel building material solutions provider” Part of the Fletcher Building Group employing 14,900 people across New Zealand, Australia and the South Pacific. Our connected purpose is focused on ‘improving the world around us through smart thinking, simply delivered’ providing our customers real value.

About the position:

We are seeking a dynamic Claims Officer to join our Finance Team. This purpose of this role is to work with our experienced and close-knit Claims team to help manage the credit claims process and minimise warranty claims across the Stramit business. This role will assist in coordinating continuous improvement initiatives across the business to lead to a reduction in warranty costs, holding a solutions driven mindset.

This is a full-time opportunity, open to being based at either our Knoxfield (VIC) or Erskine Park (NSW) sites.

Key Responsibilities

Coordinate the claims process within the claim’s portal, ensuring all relevant information is attached and key stakeholders are communicated with to resolve issues promptly.
Liaise with key stakeholders to prevent issue recurrence and provide feedback to key departments.
Conduct regular audits of credit claims, ensuring data integrity for amounts, customer details, and approvals.
Develop and maintain relationships with internal stakeholders.
Comply with site and company safety policies and procedures.

To be considered for this role, we’re looking for…

Strong experience with working with others in a high-volume environment.
Experience in Credit or Claims Management highly regarded.
Proactive mentality with a keen interest in continually building your own skillset and helping others.
Excellent organisational and time management skills.
Excellent communication skills both verbal and written.
Tech savvy with Excel and computer skills

Most important part… why work with us? What's in it for you?!

No matter who you are, if you have the drive and commitment to make a difference, you’ll have a bright future with us. Whether in the factory, on the road, or in the office, you’ll be working with the best in the industry. You’ll be part of a supportive team continually finding better ways to do things – all aimed at making it easier for our customers to get the job done. We are proud to offer:

Parental Leave policy. Primary carers receive full base pay for 26 weeks or receive 50% of full pay over 52 weeks. Secondary carers receive 4 weeks of full pay.
5 additional leave days ‘New Parent Leave’ for primary and secondary carers during their first year back at work
Strong Inclusion and diversity commitment to our team members including Gender affirmation leave (10 days), LGBTQ+ Rainbow Tick accreditation.
Access to your own PerkBox account, where you can utilise 1000’s of major retailer discounts!
Full training, the latest technology, and tools of the trade to support your success at Stramit!

Interested? We’d love to have a chat and see if you could be the right fit! To submit your application, click the 'apply now' button. We look forward to reviewing your application and exploring your potential with Stramit