Customer Account Manager – Trade & Showroom - - 42874 - Fletcher Building

General Information

Job Type

Permanent

Description

The role:

Reporting to the Branch Manager, you’ll play an integral role within our showroom where you will offer product support and design solutions for our stunning front-of-wall bathroom products. As well as serving customers in the showroom you will also help our loyal trade customer on the trade counter.

• Ensure that our customers, who are made up of trades, businesses and homeowners, are greeted with a cheerful smile and exceptional service

• Maximizing bathroom sales as well as promoting exclusive product offers

• keeping up to date with the latest plumbing/bathroom trends and inspiring our customers with a winning in-store experience.

• Communicating with supplies on customers specifications

• The nature of working in a team means you may also be needed to assist customers at our Trade Counter as well as other departments within the branch.

• Be a key internal point of contact for our commercial and home building customers

This is a Permanent full-time role operating at our Hamilton Branch offering 40 hours a week. Working Monday- Friday + Rostered Saturdays

About you:

To shine in this role, you’ll need to be an organised and reliable team player who enjoys working in a close-knit team. Be a people person who is customer-focused and enjoys supporting our customers.

• Proven experience in a customer service and/or retail sales environment

• Proven experience in the trade industry

• Passion for design or creative flair to assist customer with tailored solutions and ideas

• Strong interpersonal and communication skills and ability to build rapport to support our valued customers

• A motivated, self-driven worker, with the skill to work proactively, independently and within a team

• Be confident with computers and learning new systems (training provided)

• Proactive and able to think on your feet and problem solve

• Plumbing industry product knowledge would be beneficial

Our benefits:

• Competitive hourly rate & Staff-buying privileges

• Genuine development opportunities that come with being part of the wider Fletcher Building Group

• Employment Education Fund

• Health & Wellbeing initiatives including an Employee Assistance Program.

Join Us:

We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.

Pre-employment checks including references, medical, drug test and a Criminal background check is required as well as the legal right to work in NZ indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.