Customer Care and Claims Coordinator - - 41960 - Fletcher Building

General Information

Job Type

Permanent

Description

Permanent position working in a small and collaborative team
Great base Salary on offer, with excellent hybrid flexibility – North Side of Brisbane
Leading parental leave for both Primary and secondary carers – the perks don’t stop there!

Why Join Our Team at Iplex

Rare opportunity to join a major project in a leading business
Monday to Friday 9 am to 5 pm – with 3 days from home (after training)
Leading Parental Leave policy – 26 weeks paid for primary caregiver
Amazing return-to-work options for parents coming back from parental leave
We are endorsed by Reconciliation Australia for our Innovate RAP
Paid industry Membership to help grow your career ie NAWO
Enjoy all Fletcher Building discounts and rewards
Iplex proud partners of The Smith Family supporting youth education

About the Role

We have an exciting opportunity at Iplex Strathpine for an innovative, data-driven Customer Care & Claims Coordinator to join our team. This role is critical to our success and reflects the importance we place on delivering an exceptional customer experience. You’ll work at the intersection of major projects, customer service, and quality, bringing fresh ideas and solutions to the table. A natural problem-solver, you’ll listen actively, respond with empathy, and develop effective solutions for customers in a timely manner. Your attention to detail will be key as you assess each claim to ensure it meets all requirements and validity standards

In this role, you’ll combine analytical precision with a personable approach. You’ll manage end-to-end warranty and customer claims with confidence, ensuring accuracy and compliance, even in challenging conversations. Your ability to craft professional, high-level communications will set you apart, as will your knack for reporting and maintaining data integrity across multiple platforms. We want someone who thrives on continuous improvement, embraces innovation, and enjoys being part of a close-knit team where collaboration and energy matter.

Ideal Experience Required

Previous experience in claim management, customer service or sales
Understanding of the building products, trade, or plumbing sector
Ability to handle inquiries and complaints
You are confident in negotiation and communication
Skills in Microsoft Suite - Excel, PowerPoint & Word
Experience in adapting to a rapidly changing work environment
Bright and confident personality that can show empathy
You are an expert in problem-solving and creating solutions

More About Us!

At Iplex we are committed to providing safe & secure water to the world around us. We do this by forging partnerships with our customers and communities to deliver safe, secure, and innovative water solutions that not only address the present needs but also lay a solid foundation for future generations.

As Australia's leading manufacturer and supplier of pipeline systems, we take pride in our pivotal role within Australia’s water industry. We understand the significance of our work, and we are driven by the shared goal of creating a better future. Join us today to lead a passionate team dedicated to shaping a brighter future and leaving a lasting impact on Australia's water landscape.

Next Steps

Please submit your application so we can review your resume, this vacancy is due to start in January, we would love to start interviewing in December so we can find our newest team member

No Agency Support Required -Thank you

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