Customer Coordinator - - 44023 - Fletcher Building

General Information

Job Type

Permanent

Description

Are you organised, confident communicating with people, and looking to build a career in communications, administration, stakeholder engagement, or customer support?

We're looking for a Customer Coordinator to join our team based in Morrinsville and play a key role in keeping customers, communities, and project teams informed and connected.

This is a varied role where no two days are the same. You'll work closely with operational teams, local councils, community groups, and customers, helping coordinate communications, manage enquiries, and support the delivery of important infrastructure works across the region.

It's a fantastic opportunity for someone early in their career who is keen to learn, develop new skills, and gain exposure to a wide range of stakeholders.

Key responsibilities:

Coordinate customer and stakeholder communications for planned works and projects
Respond to customer enquiries and help resolve issues in a timely and professional manner
Prepare notifications, letters, updates, and other communication materials
Build positive relationships with councils, community groups, customers, and internal teams
Maintain accurate records, databases, and reporting information
Provide administration and coordination support to operational and project teams

What you'll bring to the role:

A tertiary qualification in communications, business administration, marketing, public relations, media, or a related field, or equivalent experience
Strong written and verbal communication skills with the ability to tailor messages for different audiences
Excellent organisation skills and the ability to manage multiple tasks and deadlines
Confidence building relationships with a wide range of people
Strong attention to detail and a commitment to accurate record keeping
Proficiency in Microsoft Office including Word, Excel, and PowerPoint
A positive attitude, willingness to learn, and a genuine focus on delivering great customer service

What’s on offer:

Competitive salary package
KiwiSaver employer contribution matched up to 4%
In-house technical training and leadership development programmes
Career opportunities across Higgins and Fletcher Construction
A range of retail benefits for you and your family to enjoy

Higgins is a leading construction and infrastructure company, proudly building and maintaining roads, bridges, and civil projects that connect communities across New Zealand. With a strong focus on safety, quality, and sustainability, we deliver projects that make a real difference. At Higgins, you’ll join a team that values collaboration, innovation, and career growth – because we believe our people are the foundation of our success.

We're with you on the road ahead - Ko tatou kei a koe i te huarahi kei mua

We are actively looking to fill this role and encourage your early application. Applications are reviewed regularly, and we reserve the right to remove the advertisement before the advertised closing date.

Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. So, if this role is of interest but you feel you don’t quite fit, we encourage you to apply anyway. We are enriched by many nationalities, languages, religions, customs, and lifestyles. We are proud of our diversity and see it as one of the things that make us better together.