Customer Experience Assistant - - 40195 - Fletcher Building

General Information

Job Type

Permanent

Description

Like you, we’re proudly building New Zealand! It’s something we are proud to have been a trusted part of, for over 90 years. GIB® plasterboard is the number one choice by customers in New Zealand. Our quality and reliable products, efficient manufacturing processes along with our unparalleled service and support are what sets us apart.

At Winstone Wallboards, we pride ourselves on delivering exceptional service and creating a welcoming environment for our clients and visitors, and we are now looking for a friendly, energetic and dynamic Customer Experience Assistant to join our team and be the heartbeat of our Mount Wellington office. You will be the first point of contact for our clients, visitors and employees where no two days will be the same. Responsibilities will include:

Reception Duties: Greet and assist visitors, ensuring a warm, welcome and helpful environment, as well as manage meeting rooms, handle mail and couriers, and ensure our back office is well-stocked.
Customer Support: Send out GIB® literature, manage stock levels, and support event bookings and collateral. Handle incoming calls and provide information as required.
Facilities Management: Maintain our sites, liaise with security, and order consumables to keep everything running smoothly, such as stationery or catering.
Health & Safety Champion: Promote a culture of safety and quality, ensuring compliance with all HSE standards.

What We're Looking For:

Experience working in a complex role across office administration and/or reception, where you’re able to navigate multiple priorities and stakeholders.
Strong digital literacy, excellent planning and organising abilities, and a proactive approach to improving ways of working.
Excellent communication skills, with a passion for delivering outstanding service and delighting both internal and external customers.
Thrive in an independent environment where your daily focus on customer satisfaction drives everything you do.

On Offer

With a competitive salary, free car parking and an excellent work culture, you could be part of a long-standing, respected, and stable kiwi business with a safety-focused mindset. As part of Fletcher Building, you will have access to a range of benefits and perks such as a leading Parental Leave policy, a generous Employee Share Scheme, an Employee Education Fund for you and your dependents, well-being support, company discounts and much more.

Apply today and be part of our exciting journey. Join our People & Performance Team and contribute to our mission of being 'number one for customer experience!'