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General Information

Job Type
Fixed Term
Category
Customer Service
Business
Tradelink
Location
QLD - BNE -  Northern Suburbs
Job Reference
37150
Posted Date
04-Jun-2024
Closing Date
04-Jul-2024

Description

There’s never been a better time to join Tradelink as a Customer Experience Representative - with a clear vision and strategy in place, we’re making great progress. 


The Tradelink Opportunity

We are looking for a Customer Experience Superstar to join our team. This role primarily focuses on providing exceptional customer support for online website orders and resolving technical issues encountered by our retail and Trade customers. The ideal candidate will possess excellent communication skills, problem-solving abilities, and a passion for delivering top-notch service to ensure a seamless online shopping experience for our customers. Sounds like you? Read on.

Here’s what a typical day might look like for you:
  • Provide prompt and courteous assistance to customers via email, and phone regarding online orders, product inquiries, and technical issues.
  • Troubleshoot and resolve technical issues related to website navigation, account login, payment processing, and other online functionalities.
  • Collaborate with internal teams such as IT, logistics, and sales to address complex customer inquiries and escalate unresolved issues as necessary.
  • Maintain accurate records of customer interactions, transactions, and resolutions using our CRM system.
  • Proactively identify opportunities for process improvement and contribute to the development of customer service policies and procedures.
  • Stay up to date with product knowledge, promotions, and website updates to provide accurate information to customers.

Ready for the challenge? Here’s what you’ll need:
  • Previous experience in customer service, preferably in an online retail environment.
  • Familiarity with e-commerce platforms and online payment gateways.
  • Knowledge of customer service best practices and industry trends.
  • Strong problem-solving skills with the ability to troubleshoot technical issues independently.
  • Excellent verbal and written communication skills, with a professional and friendly demeanour.
  • Ability to multitask and prioritize in a fast-paced environment while maintaining attention to detail.
  • Computer literacy and aptitude to learn new systems quickly.
  • Proficiency in using customer service software, CRM systems, and other relevant tools. Experience using Salesforce Service Cloud preferred.
  • Be team focused with the ability to understand their needs and deliver exceptional results.
  • Full working rights in Australia (unrestricted).

Why Tradelink?

We’re a well-respected Australian brand built on real, hard-working people. Here’s why our people love working at Tradelink:
  • It’s the people - they’re the best in the business
  • It’s the relationships - people who understand true partnership
  • It’s the opportunity - with branches across the country the opportunities are endless.
  • And we love the challenge - Tradelink people have the guts and heart to be bold.
On top of that, we offer some great benefits for you:
  • A parental leave scheme with 26 weeks of full pay for primary carers and 4 weeks full pay for secondary carers
  • Staff discounts including banking, optical, health insurance and Fletcher Building businesses
  • Access to a company share scheme with free award shares
  • Team development opportunities including formal programs and an education fund

If you are ready to seize this exciting opportunity and take your career to new heights with Tradelink, apply today with your resume and cover letter.