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General Information

Job Type
Permanent
Category
Customer Service
Business
Laminex Australia
Location
VIC - MEL - Northern Suburbs
Job Reference
41002
Posted Date
13-Jul-2025
Closing Date
10-Aug-2025

Description

More than just a job—this is your next big opportunity!

At Laminex, we don’t just offer a role; we offer a career within a thriving business that’s been shaping Australian homes for over 90 years. Where have you seen us before? Our products have been featured in The Design Files, The Local Project, and even on The Block! We supply many builders across Australia, including Metricon. Laminex is part of the Fletcher Building Group of over 3,200 employees Australia wide, and includes businesses like Iplex, Oliveri and Stramit.

Now, we’re looking for Customer Service Superstars to join our high-performing Contact Centre based in Tullamarine.

These roles are initially offered as 6-month fixed-term contracts, with a view to permanency. 

What’s in it for you?
  • Genuine Work-Life Balance: Monday to Friday only—NO weekends!
  • Work From Home: 2 fixed work from home days each week – Mondays & Fridays (post completion of training)
  • Career Path: Be part of a company that values fresh ideas and offers career pathways both within the Contact Centre, and across the broader Fletcher Building network.
  • Keep Learning & Growing: Continuous development to build on your skills, market leading training and mentoring.
  • Perks You’ll Love: Fun team events and rewards for outstanding performance.
  • Exclusive Staff Discounts: Significant discounts on our range of products, plus even more discounts from partners like Bupa and Lenovo.

What will you be doing?
  • Handling customer orders, tracking deliveries, answering technical queries, and processing payments via phone, email, and webchat.
  • Problem-solving and collaborating with internal teams to deliver exceptional service.
  • Working in a fast-paced environment where exceptional performance is celebrated.

The details:
  • Monthly Rotating Roster: 8-hour shifts between 8:00 AM – 6:30 PM (plus a half-hour lunch break).
  • Based at our Tullamarine location with free onsite parking.
  • Full induction commencing 18th August 2025 to set you up for success.

If you're ready to join a company that truly values its people, continues to innovate, and is on a significant growth trajectory… we’d love to hear from you! Apply today!