Customer Service Consultant - - 43719 - Fletcher Building

General Information

Job Type

Permanent

Description

At Laminex, our people often say it’s the team around them that makes the difference with approachable leaders, genuine support and a culture where everyone pitches in.

This isn’t a big, anonymous contact centre. It’s a close-knit team where people know each other by name, leaders are accessible, and your contribution is noticed.

If you enjoy helping customers, solving problems and being part of a team that backs each other, this could be a great fit.

About the role

As a Customer Service Consultant, you'll be the voice of Laminex, helping customers across Australia with orders, product enquiries, deliveries and general support.

You'll work closely with customers, sales teams and operational teams to ensure every interaction is a positive one.

Your day may include:

Responding to customer enquiries via phone, email and web chat
Processing customer orders accurately and efficiently
Tracking deliveries and providing updates
Resolving customer issues and finding practical solutions
Working collaboratively with internal teams to achieve the best outcomes
Maintaining accurate customer records and information

No two days are exactly the same, and you'll play an important role in helping our customers keep their projects moving.

What we're looking for

We're more interested in attitude than industry experience.

You'll thrive in this role if you are:

A confident communicator who enjoys helping people
Calm under pressure and able to think on your feet
Naturally curious and solution-focused
Comfortable learning and using technology systems
Organised with strong attention to detail
Someone who has a growth mindset
A team player who enjoys working collaboratively with others
Prior experience in contact centres, customer service and administration will be highly regarded

What on offer

Competitive salary pkg + Fletcher Building employee benefits including generous parental leave scheme
Free onsite parking at our Tullamarine office
Structured Monday to Friday roster – 8am – 6:30pm rotation (No Weekends!)
Comprehensive two-week training and onboarding
Ongoing coaching and development
Access to career opportunities across Laminex and Fletcher Building
Once training is complete, you’ll move to a hybrid work model with work-from-home days on Monday, Tuesday and Friday.

Ready to join us?

If you’re looking for a customer service role where you’ll be supported, appreciated and part of a genuinely good team, we’d love to hear from you.

Apply now and join Laminex.