Customer Service/Dispatch - - 42286 - Fletcher Building

General Information

Job Type

Permanent

Description

Firth is on the lookout for a Customer Service/dispatch superstar!

You'll ensure accurate, timely processing and delivery of customer orders for the Wellington region. This includes planning and scheduling deliveries, allocating drivers, and optimizing truck routes to improve efficiency and reduce costs. You’ll work closely with drivers, area managers, and maintenance providers, building strong relationships and solving challenges quickly to deliver an exceptional customer experience.

About Firth

Firth, part of Fletcher Building, is New Zealand’s leading supplier of ready-mixed concrete, masonry products, and premix. With over 700 team members across 80 sites, we’ve been supporting construction projects for decades. Our products are trusted across all building sectors, and we’re proud to play a key role in creating strong foundations for communities.

Why You’ll Love Working Here

Inclusive culture where your ideas matter
Career growth opportunities within Fletcher Building
Competitive benefits including staff discounts and wellbeing programs
Supportive team environment focused on collaboration and care

What You’ll Do

Manage customer orders with care and precision
Coordinate drivers and truck routing for efficient deliveries
Plan and review schedules to optimize resources and reduce costs
Build strong relationships with customers and internal teams
Ensure compliance with health, safety, and transport regulations

What We’re Looking For

Strong communication and relationship-building skills
Ability to stay calm and organized under pressure
Experience in customer service or dispatch coordination
Computer literacy and attention to detail
Knowledge of transport regulations and local geography (preferred)

Ready to make an impact?

Apply today and be part of a team that values collaboration, care, and continuous improvement.

Research shows that females and minority groups don’t apply for roles unless they match 100% the job description.

We are proud of your diversity and see it as one of the things that make us stronger. We welcome your individuality and encourage you to bring your true self to work, so if this role is of interest but you feel you don’t fit it, we would still love you to apply.