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General Information

Job Type
Permanent
Category
Customer Service
Business
Firth Industries
Location
Wellington
Job Reference
42286
Posted Date
15-Jan-2026
Closing Date
05-Feb-2026

Description

Firth is on the lookout for a Customer Service/dispatch superstar!

You'll ensure accurate, timely processing and delivery of customer orders for the Wellington region. This includes planning and scheduling deliveries, allocating drivers, and optimizing truck routes to improve efficiency and reduce costs. You’ll work closely with drivers, area managers, and maintenance providers, building strong relationships and solving challenges quickly to deliver an exceptional customer experience.

About Firth
Firth, part of Fletcher Building, is New Zealand’s leading supplier of ready-mixed concrete, masonry products, and premix. With over 700 team members across 80 sites, we’ve been supporting construction projects for decades. Our products are trusted across all building sectors, and we’re proud to play a key role in creating strong foundations for communities.

Why You’ll Love Working Here
  • Inclusive culture where your ideas matter
  • Career growth opportunities within Fletcher Building
  • Competitive benefits including staff discounts and wellbeing programs
  • Supportive team environment focused on collaboration and care

What You’ll Do
  • Manage customer orders with care and precision
  • Coordinate drivers and truck routing for efficient deliveries
  • Plan and review schedules to optimize resources and reduce costs
  • Build strong relationships with customers and internal teams
  • Ensure compliance with health, safety, and transport regulations

What We’re Looking For
  • Strong communication and relationship-building skills
  • Ability to stay calm and organized under pressure
  • Experience in customer service or dispatch coordination
  • Computer literacy and attention to detail
  • Knowledge of transport regulations and local geography (preferred)

Ready to make an impact?

Apply today and be part of a team that values collaboration, care, and continuous improvement.

Research shows that females and minority groups don’t apply for roles unless they match 100% the job description.

We are proud of your diversity and see it as one of the things that make us stronger. We welcome your individuality and encourage you to bring your true self to work, so if this role is of interest but you feel you don’t fit it, we would still love you to apply.