Customer Service & Inwards Goods Team Member - Taupo - - 42967 - Fletcher Building

General Information

Job Type

Permanent

Description

The Role

We’re looking for a friendly, organised, and customer focused team member to join PlaceMakers Taupō in a combined Customer Service & Inwards Goods role.

In this role, you’ll be the first point of contact for our customers on the counter, over the phone, and within the branch while also playing an important part in ensuring products are receipted accurately, special orders are managed, and stock is available when our customers need it.

You’ll be joining a close-knit team that values teamwork, safety, and doing the job right the first time. This is a great opportunity for someone who enjoys variety, likes working with systems and people, and takes pride in delivering reliable service.

Your day to day will include:

• Delivering outstanding customer service at the counter and over the phone

• Proactively assisting customers with product enquiries, orders, and problem solving

• Accurately receipting incoming stock and checking price, quantity, and condition

• Managing special orders, returns, repairs, and warranty claims

• Communicating with suppliers and internal teams to resolve discrepancies or damage

• Ensuring stock is labelled, located correctly, and made available for customers

• Maintaining accurate documentation, systems, and paperwork

• Supporting general branch operations to keep things running smoothly

• Keeping your workspace tidy, organised, and customer ready

• Actively contributing to branch safety and wellbeing

This is a part time, permanent role, working Monday – Friday, 27.5 hours per week, with every third Saturday 9am – 12pm.

About You

You enjoy working with people just as much as working with product and systems. You’re organised, detail focused and take pride in doing things accurately and on time. You’re a team player who pitches in and understands how your role supports the wider branch.

We’re looking for someone with:

A genuine customer first mindset
Strong communication and problem-solving skills
Good attention to detail and organisational skills
Confidence using computer systems (or willingness to learn)
Ability to work well in a busy, fast-moving environment
A positive attitude and strong work ethic
Commitment to safety and teamwork

Experience in customer service, retail/trade, or stock/inwards goods is an advantage - Full training will be provided.

Join Us

We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you don’t feel you meet every requirement, we encourage you to apply anyway. We’re proud of our diverse teams and believe it makes us stronger together.

Pre employment checks including references, medical assessment, drug test, criminal background check, and the legal right to work in New Zealand indefinitely will be required.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.