Customer Service Manager - - 43274 - Fletcher Building

General Information

Job Type

Permanent

Description

Who We Are

Stramit is one of Australia’s leading vertically integrated steel manufacturers and total steel building material solutions providers. We’re part of the Fletcher Building Group, employing 13,000 people across New Zealand, Australia, and the South Pacific. Our purpose is simple yet powerful: improving the world around us through smart thinking, simply delivered—providing real value to our customers.

Our success is driven by 850+ talented team members across Sales, Operations, Customer Service, and Support Services at 16 sites nationwide. Together, we position Stramit as a market leader in steel building solutions.

About the Role

Are you passionate about putting the customer at the heart of everything you do while leading and inspiring a high-performing team? Based at our Erskine Park site in Sydney, this role is all about combining customer-first thinking with strong people leadership.

You’ll lead a team of around 20 direct reports across planning, production, transport, and sales, ensuring seamless operations and exceptional service delivery. Your ability to champion customer needs while building capability and engagement within your team will be key to success.

Key Responsibilities

Lead and inspire your team to deliver outstanding customer experiences and operational excellence.
Drive a customer-first culture, ensuring every decision and process prioritises customer satisfaction.
Coach, mentor, and develop team members, fostering growth and accountability.
Manage performance, training, and development needs to set your team up for success.
Collaborate with internal stakeholders to ensure smooth operations and timely fulfilment of customer commitments.
Champion continuous improvement initiatives to enhance productivity and service delivery.

About You

Proven experience in a leadership role within manufacturing, operations, or a similar environment.
Strong people leadership skills with a track record of managing large teams.
Customer-focused mindset with the ability to balance operational priorities and service excellence.
Results-driven with excellent problem-solving and decision-making abilities.
Exceptional communication skills and the ability to influence at all levels.
Resilient and adaptable, thriving in a fast-paced, dynamic environment.

What We Offer

Career development, training, and progression opportunities.
A Perkbox account – giving you 24/7 access to thousands of perks, benefits, discounts, and wellbeing tools.
Generous parental leave - Primary carers: full base pay for 26 weeks or 50% pay over 52 weeks + Secondary carers: 4 weeks full pay.
Plus, 5 additional “New Parent Leave” days during your first year back.
A strong commitment to inclusion and diversity.

Be part of a supportive team that values innovation, efficiency, and customer success.

For further information or a confidential chat - please contact kate.snyman@fbu.com