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General Information

Job Type
Fixed Term
Category
Customer Service
Business
Oliveri
Location
SA - Adelaide
Job Reference
44068
Posted Date
23-Jul-2026
Closing Date
22-Aug-2026

Description

At Oliveri, we're passionate about delivering exceptional customer experiences. As Australia's leading sink and tapware manufacturer and part of the Fletcher Building Group, we pride ourselves on innovation, quality and putting our customers first.

We're looking for an experienced Customer Service Project Manager to join our team on a 12-month fixed-term contract based in Adelaide. This is an exciting opportunity to lead strategic customer service improvement initiatives that enhance customer experience, streamline operations and build capability across our local and offshore customer service teams.

About the Role
In this role you'll lead customer service transformation projects from concept through to implementation and play a key role in improving service delivery, driving operational excellence and ensuring our customer service teams are equipped with the processes, systems and tools needed to deliver outstanding customer outcomes. Key Responsibilities include:
  • Develop and manage project plans, timelines, budgets and stakeholder communications.
  • Analyse customer feedback and operational data to identify improvement opportunities.
  • Drive initiatives that improve customer satisfaction, service responsiveness and first-contact resolution.
  • Lead process improvement, workflow redesign and standardisation across customer service operations.
  • Partner with cross-functional teams to improve the end-to-end customer journey.
  • Support the implementation and optimisation of customer service technologies, including CRM and ERP systems.

About You
You are an experienced project leader with a passion for customer experience and continuous improvement. You enjoy working across teams, influencing stakeholders and delivering practical solutions that make a measurable difference. You'll bring:
  • Demonstrated experience in customer service leadership, customer experience or project management.
  • Proven success delivering cross-functional business improvement or transformation projects.
  • Strong stakeholder management and relationship-building skills.
  • Process improvement experience and a continuous improvement mindset.
  • Experience with CRM and ERP systems (SAP beneficial)
  • Experience in a multi-site or shared services environment.

Why Join Oliveri?
At Oliveri, you'll be part of a business with a proud Australian heritage and the backing of the Fletcher Building Group. We offer a collaborative and supportive culture where continuous improvement, innovation and customer focus are valued. In this role, you'll have the opportunity to make a lasting impact by delivering projects that improve customer experiences, strengthen team capability and contribute to the future success of our business.

Apply Now
If you're an experienced project professional who thrives on improving customer experiences and driving meaningful business change, we'd love to hear from you. Submit your application today and help shape the future of customer service at Oliveri.