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General Information

Job Type
Customer Service
Hawke's Bay
Job Reference
Posted Date
Closing Date


Fletcher Easysteel is a major merchant of steel products and services throughout New Zealand. Through a nationwide network of sales centres it supplies a broad range of world-class brands to the construction, engineering, natural resources and manufacturing industries

Our customers are the heart of what we do and we are looking for an enthusiastic and motivated individual who lives and breathes our values of being ‘customer leading’ and ‘better every day’.
We are seeking a Customer Service Representative to join our small and friendly team in Hastings. In this role you will be taking inbound calls, professionally handling customer enquiries, providing quotes, processing orders and offering solution-based support to our valued customers.

This position plays a pivotal part in our organisation and as such you will need to have excellent communication skills and be a strong team player but most importantly you will thrive in providing a customer service experience that is second to none! The ability to pick up and understand technical information would be beneficial as you will be dealing with a wide range of questions relating to varied product offers.

To succeed in this role you will be customer-focused and be confident talking to and influencing people both over the phone and face to face. You will be computer savvy, have good time management skills and be able to build strong relationships with people at all levels.

In return, you’ll be joining a well-respected business offering a competitive salary along with a range of benefits and real opportunities for career advancement that come with being part of the Fletcher Group.