Customer Service Representative - Cook St - - 43665 - Fletcher Building

General Information

Job Type

Permanent

Description

This isn’t your average retail role. As a Customer Service Representative at Mico Cook Street branch (Auckland CBD) you’ll be the first point of contact and the trusted expert our customers rely on.

Reporting to the Branch Manager, you’ll enjoy a varied, hands-on role across all areas of the branch, playing a key part from the moment a customer walks through the door providing tailored product advice, supporting the customer journey end to end, and ensuring orders are delivered safely, accurately, and on time so our customers can keep their projects moving.

Engage with customers face-to-face, over the phone, and via email
Recommend suitable products, process orders, and manage sales documentation
Merchandising and assisting with in store promotions and display setup
Manage Inwards Goods, including accurate receipting and system entry
Monitor inventory levels, complete cycle counts and stock replenishment
Maintain cleanliness and uphold safety standards through general store housekeeping

Permanent full-time role based at Mico Cook St (Auckland CBD) branch, offering 40 hours per week, Monday to Friday with rostered Saturdays.

About You:

To succeed in this role, you’ll be a natural communicator and relationship builder who puts customers at the heart of everything you do. You’ll be friendly, reliable, enjoy working with others, and ready to jump in wherever needed.

Previous experience in a similar customer-facing or trade retail role
Strong attention to detail with excellent written and verbal communication skills
Confident using technology and navigating multiple system
Physically fit and comfortable with heavy lifting (25kgs) and manual handling tasks
Full NZ Class 1 Drivers’ Licence is ideal but not mandatory
Knowledge of plumbing, building products or the construction industry is a plus

Our Benefits:

Competitive base remuneration
Genuine development opportunities that come with being part of the wider Fletcher Building Group
Staff buying privileges and company benefits for you and your family
Z Energy fuel discounts and free monthly Pie & coffee
KiwiSaver employer contributions matched up to 4%
Employee Education Fund
Health & Wellbeing initiatives including an Employee Assistance Programme

Join Us: We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.

Pre-employment checks will include references, a medical assessment, drug and alcohol testing, a criminal background check, and confirmation of your legal right to work in New Zealand indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.