Customer Service Representative - Cook St - - 44197 - Fletcher Building

General Information

Job Type

Permanent

Description

This isn’t your average retail role. As a Delivery Customer Service Representative at Mico Cook Street (Auckland CBD), you’ll enjoy a varied, hands-on role working across all areas of the branch, playing a key part from the moment a customer walks through the door. From delivering tailored product advice and serving on the trade counter to getting our products organised and out the door ensuring deliveries arrive on site safely, accurately, and on time.

Engage with customers face-to-face, over the phone, and via email
Recommend suitable products, process orders, and manage sales documentation
Carry out customer deliveries across Auckland navigating different site layouts and ground conditions
Merchandising and assisting with in store promotions and display setup
Manage Inwards Goods, including accurate receipting and system entry
Monitor inventory levels, complete cycle counts and stock replenishment
Maintain cleanliness and uphold safety standards through general store housekeeping

Permanent full-time role based at Mico Cook Street (Auckland CBD) branch, offering 40 hours per week, Monday to Friday with rostered Saturdays.

About You:

To succeed in this role, you'll be customer-focused, reliable, and confident behind the wheel of a vehicle. You’ll spend most of your time on the road, making deliveries to our customers across Auckland and navigating a variety of sites and ground conditions.

Bring a strong work ethic and approachable down-to-earth attitude
Full NZ Class 1 Drivers’ Licence is Essential for delivery driving and operating our company vehicles
Physically fit and comfortable with heavy lifting (25kgs) and manual handling tasks
Strong attention to detail with excellent written and verbal communication skills
Confident using technology and navigating multiple system
Previous experience in a similar customer-facing or trade retail role
Knowledge of plumbing, building products or the construction industry is advantageous

Our Benefits:

Competitive base remuneration
Genuine development opportunities that come with being part of the wider Fletcher Building Group
Staff buying privileges and company benefits for you and your family
Z Energy fuel discounts and free monthly Pie & coffee
KiwiSaver employer contributions matched up to 4%
Employee Education Fund
Health & Wellbeing initiatives including an Employee Assistance Programme

Pre-employment checks will include references, a medical assessment, drug and alcohol testing, a criminal background check, and confirmation of your legal right to work in New Zealand indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.