Customer Service Representative - Cook Street - - 41389 - Fletcher Building

General Information

Job Type

Permanent

Description

About the Role:

Reporting directly to the Branch Manager, this position offers variety and involvement across all areas of the branch. You will play a key part in delivering exceptional service to our customers, who are made up of trades, businesses and homeowners.

Assist and serve at the Trade Counter, and recommend suitable products tailored to our customers preferences.
Manage Inwards Goods, including accurate receipting and system entry.
Ensure products are well-organised and ready for dispatch.
Monitor inventory levels, regular cycle counts and stock replenishment, rotating products to ensure optimal presentation.
Support with delivery driving when required.
Maintain cleanliness and uphold safety standards through general housekeeping.

This is a permanent full-time role at our Cook St (Auckland CBD) branch, working 40 hours per week, Monday to Friday with rostered Saturdays.

About You:

To succeed in this role, you’ll be a natural communicator and relationship builder who puts customers at the heart of everything you do. Friendly, reliable, and ready to jump in, you’ll thrive in a team environment and bring a strong work ethic to the role.

You will be upbeat, approachable, and deliver great service to everyone you meet.
Previous experience in a customer-facing role (ideal but not essential).
Work well in a team and enjoy collaborating with others.
Strong attention to detail and excellent written and verbal communication.
Confident using technology and navigating multiple systems.
Physically fit and comfortable with heavy lifting and manual handling tasks.
Hold a Full NZ Class 1 drivers' licence.

Our Benefits:

Competitive hourly rate & staff-buying privileges.
Genuine development opportunities that come with being part of the wider Fletcher Building Group.
Employment Education Fund.
Health & Wellbeing initiatives including an Employee Assistance Program.
Be part of a diverse and inclusive team.

Join Us: We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.

Pre-employment checks including references, medical, drug test and a criminal background check is required as well as the legal right to work in NZ indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.