Customer Service Representative - Cook Street - - 42362 - Fletcher Building

General Information

Job Type

Permanent

Description

This isn’t your average retail role. As a Customer Service Representative at Mico Cook Street (Auckland CBD) you’ll be the first point of contact, and the trusted expert our valued customers rely on. From the moment they walk through the door, you’ll deliver tailored product advice, share your knowledge, and create a customer experience that keeps them coming back. Reporting directly to the Branch Manager, this role offers variety and hands-on involvement across all areas of the branch.

Recommend products that suit the needs and preferences of every customer
Manage Inwards Goods, including accurate receipting and system entry
Process sales and returns at the trade counter
Merchandising and maintaining stock levels
Assist with in-store promotions and display setup
Maintain cleanliness and uphold safety standards through general store housekeeping

Permanent full-time role based at Mico Cook Street (Auckland CBD) branch, offering 40 hours per week, Monday to Friday with rostered Saturdays.

About You:

To succeed in this role, you’ll be a natural communicator and relationship builder who puts customers at the heart of everything you do. You’ll be friendly, reliable, enjoy working with others, and ready to jump in wherever needed.

Bring a strong work ethic, approachable down-to-earth attitude and committed to delivering great service to everyone you meet
Strong attention to detail with excellent written and verbal communication skills
Confident using technology and navigating multiple system
Physically fit and comfortable with heavy lifting (25kgs) and manual handling tasks
Previous experience in a similar customer-facing or trade retail role is ideal but not essential
Knowledge of plumbing, building products or the construction industry is a plus

Our Benefits:

Competitive hourly rate
Staff buying privileges and company benefits for you and your family
Genuine development opportunities that come with being part of the wider Fletcher Building Group
Employee Education Fund
Health & Wellbeing initiatives including an Employee Assistance Programme

Join Us: We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.

Pre-employment checks include references, a medical assessment, drug and alcohol testing, a criminal background check, and confirmation of your legal right to work in New Zealand indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.