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General Information

Job Type
Permanent
Category
Customer Service
Business
Dimond
Location
Rotorua
Job Reference
43664
Posted Date
22-Jul-2026
Closing Date
21-Aug-2026

Description

Full-Time | Supportive Team | Join a Market Leader in Roofing Solutions


Dimond Roofing, New Zealand’s trusted name in long-run roofing, cladding, and rainwater systems, is looking for a motivated Customer Service Representative to join our Rotorua branch. If you enjoy helping people, solving problems, and being part of a team that keeps the construction industry moving, this role gives you the chance to shine.


What You’ll Do
  • Be the first point of contact for customers via phone, email, and in person
  • Provide product information, pricing, and order support
  • Process sales orders accurately and efficiently
  • Work closely with the sales, manufacturing, and dispatch teams to ensure smooth delivery of customer orders
  • Build strong relationships with builders, contractors, and suppliers
  • Help maintain a positive, solutions-focused environment

What You’ll Bring
  • Experience in customer service, administration, or a similar role
  • Strong communication skills and a friendly, professional manner
  • Good attention to detail and confidence with computer systems
  • Ability to stay calm and organised in a fast-paced environment
  • Industry experience (roofing, construction, building materials) is helpful — but not essential
  • A reliable team-first attitude and willingness to learn

What We Offer
  • Competitive salary
  • Supportive, down-to-earth team culture
  • Training and development opportunities
  • The stability of working with a well-established national brand
  • A role where your contribution genuinely makes a difference

Why Join Dimond Roofing?

You’ll be part of a respected business with a long history of quality and innovation. At the Rotorua branch, you’ll join a team that values collaboration, customer care, and doing things right. If you’re someone who enjoys variety, problem-solving, and being part of a busy, successful operation, this is a great place to grow.

Our teams thrive on diversity, embracing various nationalities, languages, religions, customs, and lifestyles. Our diversity is one of the things that make us better together. If this role interests you, we encourage you to apply even if you don’t meet every requirement