Customer Service Representative (Easysteel, Christchurch) - - 43827 - Fletcher Building

General Information

Job Type

Permanent

Description

Fletcher Easy Steel is a renowned company in the steel industry, committed to providing high-quality products and exceptional service to our customers. We specialize in manufacturing and distributing steel products for construction, infrastructure, and engineering projects. With a strong reputation for reliability and innovation, we aim to be the preferred choice for our customers' steel needs.

Our customers are the heart of what we do, and we are looking for an enthusiastic and self-motivated individual to join our Christchurch team.

As our successful Customer Service Representative, you will be joining our small and talented team and will be responsible for securing sales and supporting existing internal and external stakeholders. Daily tasks will involve regular telephone and face to face interaction with both existing and potential customers, proactively responding to inbound calls with high level of professionalism and offering solution-based support. Also, providing customers with quotes, processing orders, and providing support to our Sales Reps.

This position plays a pivotal part in our organisation and as such you will need to;

Demonstrate excellent communication skills and thrive in providing a customer service experience that is second to none
Execute administration tasks as required in a tidy and accurate manner
Be a strong team player
Ability to pick up and understand technical information, as you will be dealing with a wide range of questions relating to varied product offers
Promote safe working practices and environment
Possess excellent numeracy skills

To succeed in this role:

You will be customer-focused with excellent written and verbal communication skills
Be confident talking to and influencing people both over the phone and face to face
You will be computer savvy and have good time management skills
Be able to build strong relationships with people at all levels

In return, you’ll be joining a fun and welcoming team, have a competitive salary and a well-respected business, offering real opportunities for career advancement that come with being part of the Fletcher Group.

If this sounds like you, we would like to hear from you!

Our teams thrive on diversity, embracing various nationalities, languages, religions, customs, and lifestyles. Our diversity is one of the things that make us better together. If this role interests you, we encourage you to apply even if you don’t meet every requirement