Customer Service Representative - Invercargill - - 41222 - Fletcher Building

General Information

Job Type

Fixed Term

Description

The role:

Reporting to the Branch Manager, this is a varied role working across the whole branch that will see you involved in sales on the Trade Counter, Inwards Goods, Cycle Counting, Stocking and Rotating products on shelves, Customer Deliveries, Loading / Unloading and whatever else is necessary within the branch.

• Ensure that our customers, who are made up of trades, businesses and home-owners, are greeted with a cheerful smile and exceptional service

• Support the team in inventory management, inwards goods and doing deliveries

• Ensuring products are organised and ready for delivery

• Accurately checking and receipting product into our systems

This is a Fixed Term full-time role ending November 28th 2025, offering 40 hours a week. Working Monday to Friday, 7am-4pm with one rostered Saturday a month.

About you:

To shine in this role, you’ll need to be an organised and reliable team player who enjoys working in a close-knit team. Have a customer-focused and outgoing attitude and good work ethic.

• Plumbing background will be ideal but not essential

• Proven experience in a customer service and/or retail sales environment/inwards goods/Warehouse experience

• There will be manual handling and some heavy lifting required so you’ll need to be physically fit

• Strong interpersonal skills and ability to build rapport to support our valued customers

• A motivated, self-driven worker, with the skill to work proactively, independently and under pressure

• Be confident with computers and learning new systems

• A Full New Zealand drivers’ licence is essential, and a forklift licence is advantageous.

Our benefits:

• Competitive hourly rate and Staff-buying privileges

• Employment Education Fund

• Health & Wellbeing initiatives including an Employee Assistance Program.

Please note – A pre-employment medical, including drug test and criminal background check is required as well as the legal right to work in NZ indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.