Customer Service Representative - Nelson - - 43441 - Fletcher Building

General Information

Job Type

Permanent

Description

The role:

Reporting to the Branch Manager, this is a varied role where no two days are the same. While most of your time will be spent serving customers on the Trade Counter, you’ll also pitch in across the branch—helping with stock counts, shelf replenishment, deliveries, and general branch duties as needed.

Ensure that our customers, who are made up of trades, businesses and homeowners, are greeted with a cheerful smile and exceptional service
Cycle counting and restocking products
Support the team in inventory management, inwards goods and doing deliveries
Ensuring products are organised and ready for delivery
Supporting the team with doing customer deliveries

This is a full-time role offering 40 hours a week. Working Monday to Friday, 7am-3:30pm. There will also be one rostered Saturday (3 hours) every 3-4 weeks.

About you:

To shine in this role, you’ll need to be an organised and reliable team player who enjoys working in a close-knit team. Have a customer-focused and outgoing attitude and good work ethic.

Proven experience in a customer service and/or retail sales environment
Plumbing background will be ideal but not essential if you are keen to learn.
There will be manual handling, and some heavy lifting required so you’ll need to be physically fit
Have a Full clean NZ driver licence
Strong interpersonal skills and ability to build rapport to support our valued customers
A motivated, self-driven worker, with the skill to work proactively, independently and under pressure
Be confident with computers and learning new systems

Our benefits:

Competitive hourly rate and Staff-buying privileges
Genuine development opportunities that come with being part of the wider Fletcher Building Group
Employment Education Fund
Health & Wellbeing initiatives including an Employee Assistance Program

Join Us: We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.

Please note – A pre-employment medical, including drug test and criminal background check is required as well as the legal right to work in NZ indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.