Customer Service Representative Permanent - - 39136 - Fletcher Building

General Information

Job Type

Permanent

Description

Dimond is New Zealand's largest manufacturer of steel roofing, cladding, structural and rainwater products. We are part of Fletcher Building, a diversifies global building industry company.

Our customers are the heart of what we do, and we are looking for an enthusiastic and self-motivated permanent, full time Customer Service Representative to join our talented Auckland team. As our successful Customer Service Representative, you will be responsible for securing sales and supporting existing internal and external stakeholders.

Daily tasks will involve regular telephone and face to face interaction with both existing and potential customers, proactively responding to inbound calls with high level of professionalism and offering solution-based support. Also, providing customers with quotes, processing orders, and providing support to our Sales Reps.

This position plays a pivotal part in our organisation and as such you will need to;

Demonstrate excellent communication skills and thrive in providing a customer service experience that is second to none
Execute administration tasks as required in a tidy and accurate manner
Be a strong team player
Ability to pick up and understand technical information, as you will be dealing with a wide range of questions relating to varied product offers
Promote safe working practices and environment
Excellent numeracy skills

To succeed in this role,:

You will be able to find solutions to meet our customers needs
Be confident talking to and influencing people both over the phone and face to face
You will be computer savvy and have good time management skills
Be able to build strong relationships with people at all levels
Previous experience from logistics/ freight forwarding/ courier or building products industry would be advantageous

In return, you’ll be joining a well-respected business offering a host of staff benefits, real opportunities for career advancement that come with being part of the Fletcher Group and weekends OFF! If this sounds like you, we would like to hear from you!

We are committed to providing a safe and drug free workplace. Successful applicants will be required to pass pre-employment medical test and Ministry of Justice check prior to commencement of employment.

Our teams thrive on diversity, embracing various nationalities, languages, religions, customs, and lifestyles. Our diversity is one of the things that make us better together. If this role interests you, we encourage you to apply even if you don’t meet every requirement