Customer Service Representative / Showroom Consultant - - 38239 - Fletcher Building

General Information

Job Type

Permanent

Description

The role:

Reporting to the Branch Manager, you’ll play an integral role within our showroom where you will offer product support and design solutions for our stunning front-of-wall bathroom products.

Ensure that our customers, who are made up of trades, businesses and homeowners, are greeted with a cheerful smile and exceptional service
Maximizing bathroom sales as well as promoting exclusive product offers
keeping up to date with the latest plumbing/bathroom trends and inspiring our customers with a winning in-store experience.
While most of your role will be in the Showroom, the nature of working in a small team means you may also be needed to assist customers at our Trade Counter with Sales.

This is a part time role offering 30 hours a week. Working Monday to Friday, 9am-3:30pm. Working one rostered Saturday (8am-12pm) every 3-4 weeks.

About you:

To shine in this role, you’ll need to be an organised and reliable team player who enjoys working in a close-knit team. Be a people person who is customer-focused and enjoys supporting our customers.

Proven experience in a customer service and/or retail sales environment
Passion for design or creative flair to assist customer with tailored solutions and ideas
Strong interpersonal skills and ability to build rapport to support our valued customers
A motivated, self-driven worker, with the skill to work proactively, independently and within a team
Be confident with computers and learning new systems (training provided)
Proactive and able to think on your feet and under pressure

Our benefits:

Competitive hourly rate
Staff-buying privileges
Genuine development opportunities that come with being part of the wider Fletcher Building Group
Employment Education Fund
Health & Wellbeing initiatives including an Employee Assistance Program.

Please note – A pre-employment medical, including drug test and criminal background check is required as well as the legal right to work in NZ indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.