Customer Service Representative - Wanaka - - 43162 - Fletcher Building

General Information

Job Type

Permanent

Description

The Role:

Reporting to the Branch Manager, this is a hands-on and varied position where no two days will be the same. Your primary focus will be delivering our products directly to customers, while also supporting the team at the Trade Counter and assisting with day-to-day branch operations.

You’ll play an important role in ensuring our customers receive their orders safely, efficiently and with outstanding service. In addition, you’ll help with inwards goods, stock organisation, and inventory processes to keep the branch running smoothly.

Key responsibilities include:

Providing friendly, professional service to our customers, including tradespeople, commercial businesses and homeowners
Preparing, loading and securely restraining products for delivery
Supporting the team with inwards goods, stock put-away and cycle counts
Accurately checking and receipting products into branch systems
Maintaining a safe, organised, and customer-ready environment

This is a permanent, full-time role working 40 hours per week, Monday to Friday, with one rostered Saturday per month.

About You:

To succeed in this role, you’ll be a reliable and organised team player who enjoys working as part of a close-knit team. You’ll bring a positive, customer-first attitude, a strong work ethic, and the ability to manage a physical, fast-paced role.

You’ll ideally have:

Experience in customer service, retail, warehouse operations or inwards goods
The ability to perform manual handling and heavy lifting as required
Strong interpersonal skills and the confidence to build rapport with customers
A proactive, self-motivated approach and the ability to work independently under pressure
A plumbing background (desirable but not essential)
Confidence using computers and learning new systems
A full New Zealand driver’s licence (essential); forklift licence is an advantage

What We Offer:

Competitive hourly rate and staff-buying privileges
Genuine career development opportunities across the wider Fletcher Building Group
Access to the Employment Education Fund
Health and wellbeing initiatives, including an Employee Assistance Program

Join Us:

We value diversity and are committed to creating an inclusive workplace. Research shows that women and people from minority backgrounds don’t always apply unless they meet every requirement — if this role interests you but you don’t tick every box, we encourage you to apply. We believe our differences make us stronger together.

Please note: A pre-employment medical, including a drug test and criminal background check, is required. Applicants must also have the legal right to work in New Zealand indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.