Customer Service Representative - Water Filters Australia - - 36836 - Fletcher Building

General Information

Job Type

Permanent

Description

At Water Filters Australia, we believe in going beyond just making a sale. Our goal? To provide the best solution for every single customer and keep pace with their needs. Your role as a Customer Service Representative? Helping our community make it happen!

The Opportunity

Reporting to the Customer Service Representative, you will play an important part in providing a seamless customer experience and be the primary point of contact for our customers.

You will be trained to have a diverse knowledge of our products and promotions so you can best serve customers and meet KPIs. Thrive in a great team while being supported by the Fletcher Building Group, a leading national company within the industry.

As a Customer Service Representative your responsibilities will include:

Handle inbound and outbound enquiries, as required, and within the time frame and quality standards.
Act as the first point of contact, de-escalation and resolution for all customer service queries.
De-escalate, resolve and follow up on complaints from customers, without directing the customer elsewhere.
Develop and maintain a thorough understanding of service/product, processes, systems and promotions.
Deliver industry leading customer service that differentiates Water Filter Australia’s from our competitors.
Ready for the challenge? Here’s what you’ll need
Minimum 1 years’ experience working in a fast-paced customer service or contact centre environment.
Highly developed conflict de-escalation and resolution skills
Ability to build rapport, negotiate and form relationships and integrate diverse groups.
Passion for putting customer first and providing a world class service experience

Why choose us? Real People, always.

We’re a well-respected Australian brand built on real, hard-working people. There are so many stories of our people doing great work and progressing in the business - either stepping up, moving across or growing right where they are. And you can do that too! Here’s why our people love working with us:

It’s the people - they’re the best in the business, but they’ve never forgotten what the word ‘team’ means.
It’s the relationships - people who understand true partnership; they help and back each other because they know we’re better together.
It’s the opportunity - with branches across the country and a support office that’s invested and evolving, the opportunities are endless.
And we love the challenge – Water Filters Australia people have the guts and heart to be bold.

And we hope you will too. Because here your successes will be seen and you’ll feel every win.

On top of that, we offer some great benefits for you:

An attractive incentive program
Staff discounts including banking, optical, health insurance and of course with Fletcher Building businesses
Access to a company share scheme with free award shares
Team development opportunities including formal programs and an education fund enabling you to choose your own career development options

If you are ready to seize this exciting opportunity and take your career to new heights with Water Filters Australia, apply today with your resume and cover letter. We look forward to welcoming you to our team and making your career happen!