Customer Service Representative - Whangarei - - 39741 - Fletcher Building

General Information

Job Type

Permanent

Description

About the role:

This is a varied role working across the whole branch that will see you focused on Customer Deliveries, but also involved in sales on the Trade Counter, Cycle Counting, Inwards Goods and, Stocking and Rotating products on shelves, Loading / Unloading products and whatever else is necessary within the branch.

Ensure that our customers, who are made up of trades, businesses, and homeowners, are greeted with a cheerful smile and exceptional service.
Support the team in inventory management, inwards goods and doing deliveries.
Ensuring products are organised and ready for delivery.
Accurately checking and receipting product into our systems

This is a permanent full-time role, offering 40 hours a week. Working Monday to Friday, 7am-430pm with 1 rostered Saturday a month. Based in our Whangarei branch.

About you:

To shine in this role, you’ll bring a customer-focused attitude and strong work ethic to the business and be prepared to work closely and flexibly with the rest of our team. Our team work collaboratively and so your strong teamwork skills are essential to this role. Alongside this, you also possess the following –

Plumbing or drainage knowledge/ experience is ideal but not essential.
Proven experience in customer service, retail sales or hospitality environment/inward goods/Warehousing
There will be manual handling, and heavy lifting required so you’ll need to be physically fit.
Strong interpersonal skills and ability to build rapport to support our valued customers.
Be confident with computers and learning new systems.

Experience towing a trailer (8-9 metres long) is a must! A Full New Zealand driver’s licence is ideal. A forklift experience and licence are advantageous.

Our benefits:

Competitive hourly rate and Staff-buying privileges
Genuine development opportunities that come with being part of the wider Fletcher Building Group
Employment Education Fund
Health & Wellbeing initiatives including an Employee Assistance Program

Please note: A pre-employment medical, including drug test and criminal background check is required as well as the legal right to work in NZ indefinitely.

There may be a delay in our response time to your application during the Easter & Anzac break. We appreciate your understanding and patience during this period.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.

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