Customer Service Representative

  • Job Type:Full time
  • Category:Customer Service
  • Business Group:Mico
  • Location:Auckland
  • Job Reference:FBS/10031624
  • Closing Date:17 Nov 2019


Forman Building Systems is New Zealand's largest specialist marketer and distributor of ceilings and interior systems; thermal and acoustic insulation; and passive fire protection products.

Forman Building Systems provides products and services to the commercial and industrial building markets across New Zealand and has distribution centres in Auckland, Wellington and Christchurch.  We are also proud members of the New Zealand Green Building Council, aiming to provide sustainable, environmentally friendly building systems.

We are looking for an exceptional Customer Service Representative who lives and breathes our values of being ‘customer leading’ and ‘better every day’ to join us at our brand new site in East Tamaki!

This role provides a supportive and pro-active approach to our internal and external customers, ensuring high customer satisfaction levels and on time delivery of our customer’s orders.

Day to day you will be responsible for answering inbound calls, professionally handling customer enquiries over the phone and face to face, processing orders and offering solution-based support to our valued customers. You will also be completing general administration tasks such as data entry, processing invoices and credit notes and proactively selling and promoting our products and services. 

This position plays a pivotal part in our organisation so we are looking for someone who is solutions-focussed and can pick up and understand technical information easily as you will be dealing with a range of questions relating to varied product offers. Experience in the building industry is desirable, but not essential if you are a fast learner and can pick up technical specification information quickly.

To succeed in this role you will be passionate about customer service and providing solutions and be confident talking to and influencing people both over the phone and face to face. 

We are a fun team who get on well and support one another so we are looking for a like-minded and motivated individual who wants to grow with us. We have a lot going on at once so you’ll thrive in a fast-paced environment but remain calm under pressure and work well with the team to achieve our goals.

A few benefits

·         Staff Discount Card for Mico and PlaceMakers

·         Subsidised Medical Insurance

·         Employee Education Fund - subsidised education and training to employees and their dependants

·         Learning Academy – an award-winning learning academy to support your career development

·         FBuShare – the opportunity to purchase shares and financially be a part of the business you work for.

You’ll be joining a well-respected business offering a competitive salary along with a range of benefits and real opportunities for career advancement that come with being part of Fletcher Building. Please apply online at quoting reference 10031624. Applications close Sunday 17th November.