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General Information

Job Type
Fixed Term
Customer Service
Job Reference
Posted Date
Closing Date


Pacific Coil Coaters (PCC), a division of Fletcher Building, is a leading provider of coil coating solutions. We have been leading New Zealand’s innovation of pre-painted steel and aluminium roofing and cladding products in NZ since 1973. Join our team and become part of a dynamic environment where your skills and dedication make a real difference. 

In this 12 month, fixed-term, Monday to Friday Customer Service role, based in Penrose, you will be responsible for:
  • An exceptional customer service delivery to our customers, ensuring excellence in every interaction.
  • Provide information to customers about our products and services, ensuring customers have up-to-date information.
  • Resolve customer complaints promptly and effectively.
  • Handling customer orders from receipt to dispatch, ensuring timely fulfilment.
  • Provide support services and reporting requirements to key stakeholders.
  • Assist with the customer credits process and support the inventory team as needed.
  • Liaise with internal teams to provide consistent, excellent service.

  • To be successful in this role, ideally you will have:
  • Previous work experience in a customer service capacity in Manufacturing.
  • Proficiency in Microsoft Office and PC-based maintenance systems.
  • Strong teamwork and communication skills.
  • Ability to manage conflicting priorities and meet deadlines, with a customer-oriented approach.
  • Strong judgment and problem-solving abilities.
  • Able to travel to Penrose, and be dedicated to this fixed-term opportunity for 12 months.

If you are looking for a fun and supportive environment with exposure to broader opportunities across the Fletcher Group, this role could be for you. Bring your exceptional customer service skills and get ready to make a difference.

As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees. We welcome applicants from diverse backgrounds to apply to any of our vacant positions. Talk to us about our flexible working arrangements and career pathways.