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General Information

Job Type
Customer Service
Laminex Australia
VIC - MEL - Northern Suburbs
Job Reference
Posted Date
Closing Date


Customer Service Representative – Full-time

Ready for a new career chapter in 2024? We're seeking Customer Service Super Stars to be a part of our engaging Customer Experience team! Dive into a culture that values people and growth, offering endless opportunities for your career.

As a Customer Service Representative, you'll play a key role in making it easy to do business with Laminex. Reporting to a Team Leader, you'll handle product orders, track deliveries, address technical queries, and manage credits via phone, email, and webchat.

Please note we have have a start date of the 28th May 2024. 

About what we are looking for:

You have an agile and Dynamic Approach: Successfully able to balance various systems, and processes in a fast-paced customer service environment.
  • Effective Communication: Clearly communicate key information to internal teams.
  • Performance-Driven: Strive to achieve key contact Key Performance Indicators (KPIs) related to customer service and uphold high customer satisfaction standards.
  • Customer-Centric Focus: Maintain a customer-centric mindset, understanding and addressing customer needs with a solution-oriented approach.
  • Problem-Solving Skills: Exhibit strong problem-solving skills to efficiently resolve customer issues.

Let’s tell you some of the key benefits of working in this role include:
  • Monday to Friday (NO WEEKENDS!)
  • National Public Holidays off
  • Rotating Roster – 8-hour shift between 7:30 AM and 7:30 PM, plus half-hour lunch break.
  • Free on-site car parking
  • Probation to be spent getting up-to-speed with all things Laminex, and flexibility for rotational work from home days once fully skilled
  • Modern ergonomic office fit-out at our Melbourne Showroom and Warehouse, Tullamarine
  • Closed over Christmas/New Year period – guaranteed time off
  • Career progression within the CX Hub and beyond to digital, sales support, merchandising, technical solutions, R&D, supply chain or many more teams across our diverse business.
  • Experience Program with extensive rewards, benefits, and discounts
  • Amazing wellbeing programs and Team fun fiesta’s

Shape the future of customer service with Laminex. Join us on this exciting journey by sending in your application!