Customer Service Representative - - 36291 - Fletcher Building

General Information

Job Type

Permanent

Description

Customer Service Representative – Part-time

Ready for a new career chapter in 2024? We're seeking Customer Service Super Stars to be a part of our engaging Customer Experience team! Dive into a culture that values people and growth, offering endless opportunities for your career.

As a Customer Service Representative, you'll play a key role in making it easy to do business with Laminex. Reporting to a Team Leader, you'll handle product orders, track deliveries, address technical queries, and manage credits via phone, email, and webchat.

About what we are looking for:

You have an agile and Dynamic Approach: Successfully able to balance various systems, and processes in a fast-paced customer service environment.

Effective Communication: Clearly communicate key information to internal teams.
Performance-Driven: Strive to achieve key contact Key Performance Indicators (KPIs) related to customer service and uphold high customer satisfaction standards.
Customer-Centric Focus: Maintain a customer-centric mindset, understanding and addressing customer needs with a solution-oriented approach.
Problem-Solving Skills: Exhibit strong problem-solving skills to efficiently resolve customer issues.

Let’s tell you some of the key benefits of working in this role include:

Monday to Friday (NO WEEKENDS!)
National Public Holidays off
Rotating Roster – 8-hour shift between 7:30 AM and 7:30 PM, plus half-hour lunch break.
Free on-site car parking
Probation to be spent getting up-to-speed with all things Laminex, and flexibility for rotational work from home days once fully skilled
Modern ergonomic office fit-out at our Melbourne Showroom and Warehouse, Tullamarine
Closed over Christmas/New Year period – guaranteed time off
Career progression within the CX Hub and beyond to digital, sales support, merchandising, technical solutions, R&D, supply chain or many more teams across our diverse business.
Experience Program with extensive rewards, benefits, and discounts
Amazing wellbeing programs and Team fun fiesta’s

Shape the future of customer service with Laminex. Join us on this exciting journey by sending in application!