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General Information

Job Type
Laminex New Zealand
Job Reference
Posted Date
Closing Date


Laminex New Zealand is part of the Building Products division of Fletcher Building, a leader in decorative surfaces and panel products. With market-leading brands like Formica, Melteca, and Caesarstone, we provide residential and commercial solutions across New Zealand.

As a Customer Service Representative based in our Penrose office, you will be the first point of contact for our customers, providing outstanding service through various channels including phone calls, emails, webchat, and more. You will process orders, handle customer feedback, and support our internal teams. Other key Responsibilities will include:
  • Answer inbound customer inquiries and resolve issues with professionalism and efficiency.
  • Process orders accurately and maintain up-to-date customer records.
  • Conduct outbound calls to enhance customer experiences and promote Laminex products.
  • Collaborate with internal teams to ensure seamless service delivery.
  • Work with transport carriers and suppliers to chase up product deliveries.
  • To be successful in this role you will have:
  • Exceptional communication skills and a customer-focused mindset.
  • Able to pick up systems quickly, with Salesforce knowledge being an advantage.
  • Attention to detail and strong organisational skills.
  • Ability to stay calm under pressure and solve problems effectively.
  • A positive attitude and the ability to work well in a team.
  • Ability to work Monday to Friday 8.30am-5pm.
As part of the Fletcher Building group of companies, we can offer great benefits including a competitive salary, flexible working, an incredible parental support scheme, educational support, an opportunity to learn from some incredibly talented people and a fun and supportive environment with opportunities for growth and development.

If you are ready to take on an exciting role and contribute to the success of Laminex NZ, we want to hear from you! Apply now and be part of a team that values innovation, collaboration, and excellence.