Skip to content

General Information

Job Type
Customer Service
Iplex Australia
Job Reference
Posted Date
Closing Date


Role Vacant Due to internal Promotion to the Sales Function
Monday to Friday, 38 hours per week – Hours Scheduled between 6 am & 5 pm
26-Week Paid Parental Leave – Nationally Leading Policy! 


At Iplex we are committed to our vision to solve Australia's water challenges by partnering with our customers and communities to provide safe, secure, and innovative water solutions, both today and for future generations.  

These are more than just words to us. They are how we want the world to be, how we want to act, and our reason for being – our why. It’s our common goal, our guiding light, and what keeps us showing up every day.  

As the largest manufacturer and supplier of pipeline systems in Australia, we take pride in the vital role we play in Australia's water industry. Join us today and contribute to building a better future for generations to come. 

 About Our Vacancy 

We are excited to start recruiting for our newest Customer Service Representative at Iplex Chipping Norton due to internal promotion!!  Our team is looking for a fresh, energetic, and tech-savvy individual who prides themselves on exceeding customer expectations and constantly pushes themselves to customer service excellence! You are there to ensure you continue to lead the way in high-class service to all our customers, both internal and external Stakeholders. You will be responsible for customer service via phone and emails, processing quotes & orders, following up on sales opportunities, data entry, and ensuring pricing information is correct. 

We work in a fast-paced environment, so it is important that you can think on your feet, work with efficiency, and follow directions. We have a dynamic team at Strathpine and love to celebrate success and wins – They are all long-term, successful, and engaged. We are looking for someone who can bring personality, passion and confidence to this full-time position. 

Skills and Experience 

The ability to influence and negotiate with our customers
Understand how to work in a fast-paced environment 
Sound knowledge of SalesForce or other advanced CRM systems
Ability to handle inquiries and complaints promptly 
Excellent with Administration, Excel, and Outlook
Strong communication skills and attention to detail
You are an expert in problem-solving and creating solutions 

Why Join Our Iplex Team

Full- Time Monday to Friday
Enjoy a hybrid work environment – 2 days from home
Ongoing training and development – to support your career goals
Nationally leading Parental Leave policy for Primary & Secondary Caregivers
Plenty of free car parks – Both on-site and street parking
Enjoy working in a diverse and inclusive team
Access to Top Talent programs 
Supportive Leaders and Team to help with your induction 
Join a great team with ongoing opportunities to grow your career! 

Youtube Video