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General Information

Job Type
VIC - MEL - Eastern Suburbs
Job Reference
Posted Date
Closing Date


Who We Are

Stramit is “Australia’s leading vertically integrated steel manufacturer and total steel building material solutions provider” Part of the Fletcher Building Group employing 14,900 people across New Zealand, Australia and the South Pacific. Our connected purpose is focused on ‘improving the world around us through smart thinking, simply delivered’ providing our customers real value.

Our Brand Story

Stramit® is where Hard Steel meets Real People. In our ever-changing world, ‘made of steel’ holds more significance than ever before. We’re not just tough; we epitomise durability and excellence, designed to outlive and outperform in the face of today’s dynamic challenges.

Our products are unyielding against Australia’s harshest weather conditions, delivering the promise of enviable quality. Our commitment to sustainability is woven into our DNA, with a vision spanning decades, not years.

With the stamina of steel, we prioritise safety and sustainability, underpinned by technical expertise with quality finish. Our unwavering dedication to smart solutions makes us the first choice every time. We are steadfast partners, ensuring seamless service in every aspect of our collaboration.

About the Position

Are you passionate about enhancing customer experiences and supporting organisational success? Stramit is seeking a committed Customer Service Representative to join our vibrant and forward-thinking team.

In this pivotal role, you will serve as the main point of contact for our valued customers. Your responsibilities include thoroughly understanding customer needs and fostering sales through outstanding service delivery, via phone and email. Working closely with our branch, transport, and planning teams, you will play a crucial role in ensuring prompt fulfillment of customer orders and facilitating efficient product delivery and pickups from Stramit sites.

This is a full time, in-office, permanent opportunity based at our Knoxfield branch.

Key responsibilities:
  • Respond promptly to inbound calls from customers in a dynamic, fast-paced environment.
  • Demonstrate versatility by working both independently and collaboratively to maintain operations.
  • Precise and speedy data entry, particularly in processing orders accurately and efficiently.
  • Maintain a dedicated focus on resolving both customer concerns and business-related issues.
  • Uphold a steadfast commitment to rigorous safety protocols and practices.
  • Cultivate strong client relationships through personalised service.
About You
  • Customer-centric approach who consistently exceeds expectations.
  • Collaborative team player who excels in both written and verbal communication.
  • Ability to thrive in fast-paced environments, managing multiple tasks.
  • Advanced administrative skills that allow you to navigate systems and adhere to established processes effectively.
  • Possess keen attention to detail.
  • Experience in a similar role is advantageous, though comprehensive training will be provided.
What we offer

No matter your background, if you're driven and dedicated to making a positive impact, you'll find a promising future with us. Join our supportive team, always striving for innovation and efficiency to better serve our customers. Here's what we're proud to offer:
  • Comprehensive Parental Leave policy: Primary carers receive full base pay for 26 weeks or 50% pay for 52 weeks; while secondary carers get 4 weeks of full pay.
  • 5 additional leave days for 'New Parent Leave' within the first year back at work, available to both primary and secondary carers.
  • Access to the Stramit+ app, offering generous discounts at Coles, Woolworths, and other popular retailers, as well as health and wellness resources.
  • Full training and development opportunities to support your success at Stramit.
  • Strong commitment to Inclusion and Diversity, including Gender affirmation leave (10 days) and LGBTQ+ Rainbow Tick accreditation.

Think you could be our next customer service superstar? We’d love to chat and find out! We look forward to reviewing your application and exploring your potential with Stramit.