Customer Service Representative - - 37878 - Fletcher Building

General Information

Job Type

Permanent

Description

Customer Service Representative

More than just a job - this is your next big opportunity!

At Laminex, we don't just offer a role; we offer a career within a thriving business that's been shaping Australian homes for over 90 years. Our products have been featured in The Design Files, The Local Project, and even on The Block!

Now, we're looking for Customer Service Superstars to join our high-performing Contact Centre based in Tullamarine.

What's in it for you?

Work-Life Balance: Monday to Friday only - NO weekends!
Work From Home: 2 work from home days each week (post completion of training)
Exclusive Staff Discounts: Significant discounts on our range of products, plus even more discounts from partners like Bupa and Lenovo.
Career Path: Be part of a company that values fresh ideas and offers career pathways both within the Contact Centre, and across the broader Fletcher Building network.
Keep Learning & Growing: Gain access to 600+ online learning modules to build your skills.
Perks You'll Love: Free on-site parking, fun team events, and rewards for outstanding performance!
Generous Parental Leave: Choose 26 weeks full pay or 52 weeks half pay parental leave. When you return, work 80% of your usual hours but get paid 100%!

What will you be doing?

Making it easy for customers to do business with Laminex.
Handling customer orders, tracking deliveries, answering technical queries, and processing payments via phone, email, and webchat.
Problem-solving and collaborating with internal teams to deliver exceptional service.
Working in a fast-paced environment where no two days are the same!
This role requires prior experience in contact centre customer service

The details:

Monthly Rotating Roster: 8-hour shifts between 8:30 AM - 7:30 PM (plus a half-hour lunch break).
Based at our Tullamarine location with free parking.
Monday & Friday fixed WFH days

If you're ready to join a company that truly values its people, continues to innovate, and is on a significant growth trajectory.... we'd love to hear from you! Apply today!