Customer Service Representative - - 39726 - Fletcher Building

General Information

Job Type

Permanent

Description

Dimond is New Zealand's largest manufacturer of steel roofing, cladding, structural and rainwater products. We are part of Fletcher Building, a diversifies global building industry company.

Our customers are the heart of what we do, and we are looking for an enthusiastic and self-motivated Customer Service Representative to join our talented Auckland team. As our successful Trade Counter Representative, you will be responsible for securing sales and supporting existing internal and external stakeholders.

Daily tasks will involve regular telephone and face to face interaction with both existing and potential customers, responding to technical queries with high level of professionalism and offering solution-based support. Also, providing customers with quotes, processing orders, and providing support to our Sales Reps.

This position plays a pivotal part in our organisation and as such you will need to:

Ability to pick up and understand technical material, as you will be dealing with a wide range of questions relating to a variety of our product offerings.
Demonstrate excellent communication skills and thrive in providing a customer service experience that is second to none.
Execute administration tasks as required in a tidy and accurate manner.
Be a strong team player.
Promote safe working practices and environment.
Excellent numeracy skills.

To succeed in this role:

Previous experience in a customer-facing role as a Trade Counter Representative or in frontline Customer Services Representative within the roofing/building or construction industry advantageous.
You will be able to find solutions to technical and product enquiries to meet our customer’s needs.
Be confident talking to and influencing people both face to face and over the phone.
You will be computer savvy and have good time management skills.
Be able to build strong relationships with people at all levels.

In return, you’ll be joining a well-respected business offering a host of staff benefits, real opportunities for career advancement that come with being part of the Fletcher Group and weekend OFF! If this sounds like you, we would like to hear from you!

We are committed to providing a safe and drug free workplace. Successful applicants will be required to pass pre-employment medical test and Ministry of Justice check prior to commencement of employment.

Our teams thrive on diversity, embracing various nationalities, languages, religions, customs, and lifestyles. Our diversity is one of the things that make us better together. If this role interests you, we encourage you to apply even if you don’t meet every requirement.