Customer Service Representative - - 40193 - Fletcher Building

General Information

Job Type

Permanent

Description

Like you, we’re proudly building New Zealand! It’s something we are proud to have been a trusted part of, for over 90 years. GIB® plasterboard is the number one choice by customers in New Zealand. Our quality and reliable products, efficient manufacturing processes along with our unparalleled service and support are what sets us apart.

Are you passionate about delivering exceptional customer service and looking for a dynamic role in a supportive and thriving environment? Winstone Wallboards is seeking a dedicated Customer Service Representative to join our team and help us achieve our vision of being the #1 in Customer Experience! In this 40 hours per week, Monday to Friday role, working 8:30 AM – 5:00 PM within our Mount Wellington location, your responsibilities will include:

Order Management: Accurately process and manage orders via Email, EDI, Merchant Portal, Xtracta Platform, and Phone, ensuring timely delivery.
Customer Enquiries: Respond promptly and professionally to customer enquiries, providing accurate information on stock availability, pricing, and order status.
Relationship Building: Develop and maintain strong relationships with customers and internal teams, ensuring a seamless service experience.
Issue Resolution: Handle customer calls, resolve complaints, and process credits with a focus on first-up resolution and customer satisfaction.
Health & Safety: Actively promote and demonstrate safe work practices, ensuring a safe environment for all employees and contractors.

What We’re Looking For:

Minimum of 3 years in a customer service call centre environment, preferably in the building industry.
Excellent communication skills, both written and verbal, with the ability to multitask and prioritise in a fast-paced environment. High attention to detail and accuracy is a must.
Comfortable using multiple IT platforms to find information and solve customer problems.
Team player with effective time management, problem-solving abilities, and a persuasive, authentic approach.
Computer savvy, adaptable, and able to take full responsibility and accountability for tasks.

Join a close-knit team of 12 who celebrate all wins, birthdays, and special achievements. Enjoy team bonding activities and a supportive work environment. This role will be office-based for a 6-month training period, with the potential for remote work.

Other benefits include:

A competitive salary with staff discounts on a wide range of services.
Access to a supportive 24/7 employee assistance programme and regular health monitoring.
Free car park and an excellent work location/culture.

Be part of a long-standing, respected, and stable business with a safety-focused workplace.

If you’re ready to take on a rewarding role where you can make a real impact, apply now to join the Winstone Wallboards team and help us deliver outstanding customer service every day.