Customer Service Representative - - 40481 - Fletcher Building

General Information

Job Type

Permanent

Description

• 12 Month Maximum Term Contract – With Hybrid Work Arrangements

• Customer Service Representative, Located in Keysborough - Ample Parking

• Monday to Friday Position – 38 hours per week

ee-Fit is a subsidiary of Fletcher Insulation and part of the Fletcher Building Group. We are at the forefront of innovation and development of new trends and supplying our favourite brands of insulation - including Pink Batts® insulation, Sisalation® reflective foil, and Permastop® building blanket - to name but a few. With more than 16,000 people across Australia and New Zealand, the Fletcher Building family is a global community made up of people who use all their experience, skills, and individuality to do amazing work.

Does this Sound Like You?

Are you someone who thrives on delivering exceptional service and creating positive experiences? In this fast-paced role, you’ll be the first point of contact for both internal and external stakeholders—answering queries, processing orders, and offering expert guidance on our products and services. With a strong focus on solutions and a can-do attitude, you’ll play a key role in ensuring every interaction reflects our commitment to excellence, professionalism, and our core values. Whether it’s over the phone or via email, your upbeat energy and attention to detail will help us exceed expectations and make it easy for our customers to do business with us.

You’ll be part of a collaborative and supportive team that values initiative, continuous improvement, and a shared drive for success. From juggling multiple priorities to solving problems on the fly, you’ll bring a proactive mindset and a passion for quality to everything you do. If you love building relationships, staying organised, and being the calm in the chaos, this is your chance to shine in a role where your contributions truly matter—and where every day brings something new and rewarding.

Ideal Skills and Capabilities

Proven background in Customer Service of technical product
The ability to influence and negotiate with our customers
Understand how to work in a fast-paced environment
Sound knowledge of SAP or other advanced CRM systems
Ability to handle inquiries and complaints promptly
Excellent with Administration, Excel, and Outlook
Strong communication skills and attention to detail
You are an expert in problem-solving and creating solutions

Why Join Our Team

26-Weeks Paid Parental Leave + Additional New Parents Leave (perm employees)
Exclusive Fletcher Insulation Family Perks – Savings for the whole family
Fletcher Building are Proud Partners with The Smith Family
We are the Innovate Stage of the RAP
Full Time and Offer Hybrid Work Arrangements
Ongoing Internal & External Training
Potential Opportunity to apply for further internal roles

If you are keen to advance your Customer Service career and join a great team and established and innovative business, apply today so we can review your resume.

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