Customer Service Representative - - 41031 - Fletcher Building

General Information

Job Type

Permanent

Description

Who We Are

Stramit is “Australia’s leading vertically integrated steel manufacturer and total steel building material solutions provider” Part of the Fletcher Building Group employing 14,900 people across New Zealand, Australia and the South Pacific. Our connected purpose is focused on ‘improving the world around us through smart thinking, simply delivered’ providing our customers real value.

About the Position

Are you passionate about enhancing customer experiences and supporting organizational success? Stramit is seeking a committed Customer Service Representative to join our vibrant and forward-thinking team. Whether you're a Customer Service veteran or early in your career looking for your next challenge, we want to hear from you!

In this pivotal role, you will be part of a team responsible for improving efficiency and accuracy of our customer orders. Your role will recommend ways we can enhance the way we do things and identify opportunities for automation. Working closely with our branch, transport, and planning teams, you will play a crucial role in ensuring prompt fulfillment of customer orders and facilitating efficient product delivery and pickups from Stramit sites.

This is a full time, permanent opportunity based onsite with requirements to be in the office Monday through Friday.

Key responsibilities:

Respond promptly and efficiently to inbound calls from customers in a dynamic, fast-paced environment.
Demonstrate versatility by working both independently and collaboratively to maintain seamless operations.
Precise and speedy data entry, particularly in processing orders accurately and efficiently.
Analyse current workflows and identify opportunities for automation utilising Esker
Recommend enhancements to improve efficiency, accuracy and user experience.
Document and maintain Esker process maps and configuration guide
Cultivate strong client relationships through personalised service.

About You

Customer-centric approach who consistently exceeds expectations.
Collaborative team player who excels in both written and verbal communication.
Ability to thrive in fast-paced environments, effectively managing multiple tasks.
Strong analytical and problem-solving skills
Advanced administrative skills that allow you to navigate systems and adhere to established processes effectively.
Possess keen attention to detail.
Experience with Esker's automation platform, or similar technology, is advantageous
Experience in a similar role is advantageous, though comprehensive training will be provided.
Full working rights in Australia without restrictions.

What we offer

No matter your background, if you're driven and dedicated to making a positive impact, you'll find a promising future with us. Join our supportive team, always striving for innovation and efficiency to better serve our customers. Here's what we're proud to offer:

Comprehensive Parental Leave policy: Primary carers receive full base pay for 26 weeks or 50% pay for 52 weeks; while secondary carers get 4 weeks of full pay.
5 additional leave days for 'New Parent Leave' within the first year back at work, available to both primary and secondary carers.
Access to your own Perkbox account where you can access thousands of discounts to various retailers.
Full training and development opportunities to support your success at Stramit.
Strong commitment to Inclusion and Diversity, including Gender affirmation leave (10 days) and LGBTQ+ Rainbow Tick accreditation.

Think you could be our next customer service superstar? We’d love to chat and find out! We look forward to reviewing your application and exploring your potential with Stramit.