Customer Service Representative - - 42319 - Fletcher Building

General Information

Job Type

Permanent

Description

Stramit is one of Australia’s leading manufacturers of steel building products, trusted by builders, tradies and resellers across the country.

We’re looking for a confident, energetic Customer Service Representative to join our Queanbeyan team and be the friendly face and voice our customers rely on every day.

About the role

This is a busy, varied position where no two days look the same. You’ll be the go‑to person for customers across NSW/ACT—both over the phone and face‑to‑face at our Queanbeyan branch. You’ll work closely with our wider Stramit teams, who are always on hand to support you.

What you’ll be doing

Helping customers with orders, quotes and product queries (phone + walk‑ins)
Building strong relationships with builders, tradies and regular customers
Managing multiple tasks at once while keeping things running smoothly
Working closely with internal teams (planning, logistics, sales, manufacturing)
Troubleshooting issues and finding solutions confidently and calmly
Being the friendly, reliable point of contact customers trust

What we’re looking for

A genuine “all‑rounder” who thrives in a fast‑paced environment
Experience with building products (essential)
Strong communicator who is confident dealing with customers face‑to‑face
Self‑reliant, organised, and able to juggle multiple tasks like a pro
Someone bright, positive and full of energy
Relationship‑builder with a naturally helpful approach
Experience with CRM and phone systems is a plus but not essential

Why join Stramit?

Support from an experienced, tight‑knit team
Stable, well‑established Australian manufacturing business
Market leading paid parental leave - 26 weeks + other family friendly benefits
Access to other great company wide benefits including discounts and share schemes
Great internal career pathways across Stramit & Fletcher Building

If this sounds like your jam, apply today! We can't wait to meet you.