Customer Service Representative - - 42406 - Fletcher Building

General Information

Job Type

Permanent

Description

Stramit is one of Australia’s leading manufacturers of steel building products, proudly supporting builders, tradies and distributors across the country. We’re looking for customer‑centric, confident communicators to join our Customer Service Centre in Erskine Park.

This role is ideal for someone who enjoys helping customers, working with detail and supporting complex commercial projects - delivering a positive service experience both over the phone and through proactive project coordination.

Our Customer Service team works closely with multiple internal departments and truly acts as the engine room of the business, keeping communication flowing and ensuring our customers receive a seamless, end-to-end experience. This is not a sales role, but a service-driven position supporting long-term customer relationships and technically detailed orders.

Key Responsibilities

Deliver high-quality customer service to our trade and business customers via phone and email
Support technically detailed, measurement-sensitive orders across roll-formed steel products including purlins, bridging, brackets, accessories and fixings
Accurately process multi-line orders where precision is critical to manufacturing and site outcomes
Read and interpret drawings, mark-ups, purlin schedules, cut lists and measurements
Support large, multi-stage commercial projects, coordinating order sequencing and delivery timing
Proactively communicate with customers around lead times, manufacturing constraints and technical project outcomes
Liaise daily with internal departments such as operations, scheduling, logistics, and sales to resolve enquiries and issues
Maintain accurate records and customer information
Contribute positively to a fast-paced, collaborative team environment

About You
We’re looking for someone who is:

Customer-centric with a positive, can-do attitude
A confident and professional communicator
Highly organised with strong attention to detail
Resilient and calm when handling challenges or competing priorities
Proactive and solution-focused

What you’ll bring

Strong communication skills - clear, professional and confident
High accuracy when handling technical orders
Experience coordinating workflows, schedules or projects
Strong systems capability - experience with ERP systems (Movex or similar), CRM platforms and Excel is advantageous
Own transport required due to limited public transport in the area
Experience with Cisco, Citrix or Salesforce is advantageous but not essential - we’ll train you.

What We Offer

Stable, full-time role with a trusted Australian brand
Supportive team culture and structured onboarding
Genuine career development and progression opportunities
Free on-site parking
Market leading parental leave program + great staff discounts and employee benefits.

If you love helping people, enjoy problem-solving, and want to be part of a strong, customer-focused team, we’d love to hear from you.