Fletcher Building

• Monday to Friday, 38 hours per week – Hybrid Roster for Added Flexibility
• 26-Week Paid Parental Leave – Nationally Leading Policy!
• Role available due to internal mobility and staff growth

About Fletcher Insulation

Fletcher Insulation is a leading Australian manufacturer and distributor of insulation products, with iconic brands such as Pink® Batts and Sisalation®. Our products are used extensively in the building industry on residential and commercial projects and are supplied through our specialist customer channels, which include insulation supply and install businesses, commercial contractors, national outlets and retail hardware stores.

We are also well recognised in the building industry for our technical capability, providing expert technical advice to architects, designers, builders and homeowners on the best insulation solutions for their projects. We continually invest in more sustainable manufacturing processes and look to ways of bringing innovative products and services to the Australian market.

 About Our Vacancy

We are excited to start the search for our newest Customer Service Representative at Fletcher Insulation Prospect. Our team is looking for a fresh, energetic, and tech-savvy individual who prides themselves on exceeding customer expectations and constantly pushes themselves to customer service excellence! You are there to ensure you continue to lead the way in high-class service to all our customers, both internal and external. You will be responsible for customer service via phone and emails, processing quotes & orders, following up on sales opportunities as well as daily administration.

We work in a fast-paced environment, so it is important that you can think on your feet, work with efficiency, and follow directions. We have a dynamic team at Prospect and love to celebrate success and wins – We are all long-term, successful, and engaged. We are looking for someone who can bring personality, passion and confidence to this full-time position.

Skills and Experience 

• The ability to influence and negotiate with our customers
• Understand how to work in a fast-paced environment 
• Sound knowledge of SAP or other advanced CRM systems
• Ability to handle inquiries and complaints promptly 
• Excellent with Administration, Excel, and Outlook
• Strong communication skills and attention to detail
• You are an expert in problem-solving and creating solutions 

Why Join us at Fletcher Insulation

• Full- Time Monday to Friday
• Enjoy Work Perks and Other Discounts and rewards from Fletcher Insulation
• Enjoy a hybrid work environment – 2-3 days from home (once fully trained)
• Ongoing training and development – to support your career goals
• Nationally leading Parental Leave policy
• Endorsed at the Innovate stage of our Reconciliation Action Plan
• Supportive leaders and team to help with your induction

We are Proudly an equal opportunity employer, we welcome applications from people of all diverse backgrounds and identities, including Aboriginal & Torres Strait Islander Peoples, people with disability, culturally and linguistically diverse communities & LBGTQIA+ People