Customer Service Representative - - 43599 - Fletcher Building

General Information

Job Type

Permanent

Description

Stramit is one of Australia’s leading manufacturers of steel building products, proudly supporting builders, tradies and distributors across the country. We’re looking for customer‑centric, confident communicators to join our Customer Service Centre in Erskine Park.

This role is ideal for someone who enjoys helping customers and takes pride in delivering a positive service experience — both over the phone and via email.

Our Customer Service team works closely with multiple internal departments and truly acts as the engine room of the business, keeping communication flowing and ensuring our customers receive a seamless, end-to-end experience. This is not a sales role, but a service-driven position supporting long-term customer relationships.

Key Responsibilities

Deliver high-quality customer service to our trade and business customers via phone and email
Liaise daily with internal departments such as operations, scheduling, logistics, and sales to resolve enquiries and issues
Coordinate information across teams to ensure smooth customer outcomes
Build strong customer relationships through clear communication and follow-through
Maintain accurate records and customer information
Contribute positively to a fast-paced, collaborative team environment

About You

We’re looking for someone who is:
Customer-centric with a positive, can-do attitude
A confident and professional communicator
Resilient and calm when handling challenges or competing priorities
Proactive, organised, and solution-focused
Comfortable working in a rotating shift environment

What you’ll bring

Strong communication skills — clear, professional and confident
A genuinely customer‑first mindset
A positive attitude and the resilience to handle fast-paced days
A proactive approach to problem solving
Ability to work rotating shifts (7:30am–3:30pm or 9:30am–5:30pm)
Own transport required due to limited public transport in the area
Experience with Cisco, Citrix or Salesforce is advantageous but not essential — we’ll train you.

What We Offer

Stable, full-time role with a trusted Australian brand
Supportive team culture and structured onboarding
Genuine career development and progression opportunities
Free on-site parking
Market leading parental leave program + great staff discounts and employee benefits.

If you love helping people, enjoy problem-solving, and want to be part of a strong, customer-focused team, we’d love to hear from you.