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General Information

Job Type
Permanent
Category
Customer Service
Business
Stramit
Location
NSW - Albury, Wodonga & Murray
Job Reference
43751
Posted Date
22-Jun-2026
Closing Date
20-Jul-2026

Description

Who We Are

Stramit is “Australia’s leading vertically integrated steel manufacturer and total steel building material solutions provider” Part of the Fletcher Building Group employing 14,900 people across New Zealand, Australia and the South Pacific. Our connected purpose is focused on ‘improving the world around us through smart thinking, simply delivered’ providing our customers real value.


About the Position

Are you passionate about enhancing customer experiences and supporting organizational success? Stramit is seeking a committed Customer Service Representative to join our vibrant and forward-thinking team.

In this pivotal role, you will serve as the main point of contact for our valued customers. Your responsibilities include thoroughly understanding customer needs, applying solution-based selling tactics to drive sales, and deliver exceptional customer service. Working closely with our branch, transport, and planning teams, you will play a crucial role in ensuring prompt fulfillment of customer orders and facilitating efficient product delivery and pickups from our Albury site.

This is a full time, permanent opportunity based onsite at our Albury branch, with requirements to be in the office Monday through Friday.

Key responsibilities:
  • Support and work with our Residential and Distributor, Commercial and Sheds & Outdoor Customer bases located in your regional branch.
  • Respond promptly and efficiently to inbound calls from all customers in a dynamic environment.
  • Precise and speedy data entry, particularly in processing orders accurately and efficiently.
  • Maintain a dedicated focus on resolving both customer concerns and business-related issues.
  • Investigation of errors, damages and claims as required to ensure customer satisfaction.
  • Demonstrate versatility by working both independently and collaboratively to maintain seamless operations, communicating with both internal and external stakeholders.
  • Cultivate strong local client relationships through personalised service.
  • Uphold a steadfast commitment to rigorous safety protocols and practices.
About you: 
  • Strong communication skills — clear, professional and confident
  • A genuinely customer‑first mindset
  • A positive attitude and the resilience to handle fast-paced days
  • A proactive approach to problem solving
  • Experience with Cisco, Citrix or Salesforce is advantageous but not essential — we’ll train you.
  • Minimum of 1 year experience in relevant customer service or sales environments, particularly call/contact center. 
  • Full working rights in Australia without restrictions.

What We Offer

  • Stable, full-time role with a trusted Australian brand
  • Supportive team culture and structured onboarding
  • Genuine career development and progression opportunities
  • Free on-site parking
  • Market leading parental leave program + great staff discounts and employee benefits.

If you love helping people, enjoy problem-solving, and want to be part of a strong, customer-focused team, we’d love to hear from you.