Customer Service Team Leader - Whakatane

  • Job Type:Part time
  • Category:Customer Service
  • Business Group:PlaceMakers
  • Location:Whakatane
  • Job Reference:PMK 15019
  • Closing Date:27 Dec 2019


Together, let's build New Zealand! PlaceMakers Whakatane has a fantastic opportunity for someone to join us as a Showroom Customer Service Team LeaderA large number of our customers are DIY-ers and builders and these are the customers you will be working with. The role involves a blend of outstanding customer service, sales and leadership. You will have four direct reports covering the showroom/retail side of the branch who will look to you for support and guidance. This is a hands-on leadership role which will see you heavily engaging with our trade and retail customers on a daily basis, supporting sales and order processing and advising customers on their purchases in the showroom area. You will also be involved in coordinating trade events and providing support to the wider team.

Work schedule is Monday to Friday, 9 am to 3 pm and will include rostered Saturday shift.

We want someone with a flair for working with a range of people; someone who lives and breathes our goal of ensuring that nobody is easier to do business with. Our ideal candidate will offer the following:
  • You will need to be a confident and outgoing individual that can communicate at all levels as you will be engaging with internal and external stakeholders on a regular basis.  
  • You take great pride in your work and can multi-task like no other while working to deadlines and remaining calm under pressure.
  • You will have a good level of computer literacy particularly on MS Excel and MS Publisher
  • An interest in interiors, design, DIY and renovation will go a long way to ensuring this role will be a satisfying one for you. 

Here at PlaceMakers Whakatane, we have a dynamic and fun team culture and this is a great opportunity to secure a long-term role where you can bring your own ideas to the tableAlongside an attractive hourly rate, you will be joining a market-leading organisation where there are genuine opportunities for growth and career development. Being part of the Fletcher Building Group means there are fantastic staff benefits on offer too! Plus, living in Whakatane, the sunniest place in New Zealand, provides the perfect superb lifestyle for working and living! 

Please note - A pre-employment medical/drug assessment is required. Applicants for this position should have NZ residency or a valid NZ work visa.

PlaceMakers is New Zealand's leading supplier of building materials to New Zealand’s commercial and residential construction markets. Part of New Zealand’s largest listed company, Fletcher Building, we stock more than 100,000 product lines from concrete to paint and plasterboard. 

View other PlaceMakers Jobs here or visit