Customer Service Team Leader - - 37980 - Fletcher Building

General Information

Job Type

Permanent

Description

Our Laminex Story

For over nine decades, we've been an integral part of the Australian manufacturing landscape, contributing to the iconic design ethos of the nation. Since the early days, when Vegemite was becoming a household staple, our brand has been there, crafting quality products that have graced kitchens and surfaces across the country.

As we celebrate our 90th year in Australian manufacturing, we reflect on our journey in becoming an integral part of countless family moments and traditions.

Now you’ll see our products featured on The Design Files, in The Local Project videos, and winning praise on The Block. We’ve come a long way over the past 90 years – and have an even brighter journey ahead of us.

Your Opportunity to Shine!

Join our thriving CX team as we extend our success into a new, exciting location in Cheltenham. This site-based role offers you the chance to step into a dynamic leadership position, supported by the expertise of our well-established group.

The Role: Lead, Inspire, Transform!

As the driving force behind a team of Customer Service Representatives (CSRs) at our Cheltenham site, you'll have the unique opportunity to build something from the ground up. Your leadership will be key to enhancing employee engagement and customer satisfaction, all while championing our brand values.

Who We’re Looking For: A Visionary Leader with Passion

We need a dynamic leader who thrives in a customer-first environment. You should have a proven track record in customer-centric leadership and a passion for delivering exceptional experiences. You’ll inspire your team to go above and beyond for our customers every day.

Your background in contact centre operations should include call management, quality assurance, workforce management, and performance metrics. You’ll coach and develop your team to achieve peak performance while fostering a culture of innovation and continuous improvement.

Why This Role?

Make Your Mark: Lead and create a culture of excellence at our Cheltenham site.
Drive Innovation: Use cutting-edge tools like Salesforce, Amazon Connect, and chatbots to enhance customer interactions.
Grow with Us: Join a company that values your growth and development, with opportunities to shape the future of customer service.

Ready to Make a Difference?

If you're ready to be a part of our next exciting chapter and lead a team to new heights, we want to hear from you!

Please note: A cover letter is required with your application, explaining why you’re the perfect fit for this role.