Fletcher Building

Customer Service Team Leader

Pacific Coil Coaters, part of Fletcher Building, is a leading provider of pre-painted steel products across New Zealand. We pride ourselves on delivering high-quality solutions and exceptional service to our customers. We're now looking for a passionate and experienced Customer Service Team Leader to lead our dynamic team and drive service excellence.

About the Role

As the Customer Service Team Leader, you’ll be responsible for leading a small but high-performing team, ensuring our customers receive outstanding support and service. You’ll play a key role in coaching, mentoring, and developing your team, while also managing day-to-day operations and collaborating closely with internal stakeholders.

Key Responsibilities

• Lead and support the Customer Service team to deliver exceptional service
• Monitor team performance and implement continuous improvement initiatives
• Handle escalated customer queries and resolve issues efficiently
• Collaborate with Sales, Operations, and Supply Chain teams to ensure seamless service delivery
• Drive a culture of accountability, teamwork, and customer focus
• Report on service metrics and contribute to strategic planning

About You

• Proven experience in a customer service leadership role
• Strong communication and interpersonal skills
• Ability to motivate and develop team members
• Excellent problem-solving and conflict resolution abilities
• Experience in manufacturing or industrial sectors is a plus
• Proficiency in CRM systems and Microsoft Office

What We Offer

• Competitive salary and benefits
• Supportive and inclusive team culture
• Opportunities for career development within Fletcher Building
• Access to industry-leading training and resources
• Employee benefits including discounts, wellness programs, and more
  
  

Ready to lead with impact?
Apply now and be part of a company that values innovation, teamwork, and customer satisfaction.