Customer Service / Warehouse - - 43858 - Fletcher Building

General Information

Job Type

Fixed Term

Description

Laminex New Zealand forms part of the Building Products division of Fletcher Building Products Ltd, and we are a trusted business partner for decorative surfaces and panel products, offering expert knowledge and exceptional value to our customers.

About the Role

Laminex is looking for a Customer Services & Warehousing team member to join our Palmerston North branch on a 12-month fixed-term contract, supporting the business during a period of parental leave. This is a critical, hands-on role that combines office-based customer service with practical warehouse responsibilities. You’ll spend a large part of your day managing orders and supporting customers, while also assisting with stock handling, inwards goods, dispatch, and a range of tasks that keep our small, close-knit team running smoothly.

Key responsibilities include:

Answering customer calls and processing email, online and phone orders
Entering and managing orders in internal system
Assisting walk-in customers and counter sales
Preparing paperwork and coordinating dispatch
Handling inwards goods and stock replenishment
Picking, packing, and processing orders as required
Supporting regular stock takes
Working closely with the team to ensure smooth daily operations
Operating a forklift to load/unload products (as required to assist the team)

About You

We’re looking for someone who thrives in a team environment and enjoys variety in their day. You will bring:

At least 2+ years’ experience in customer service or internal sales (experience in the building industry is advantageous)
Confidence processing orders across multiple channels (face-to-face, email, and online) and managing pricing enquiries
Strong computer literacy, with experience using Outlook and ERP/CRM systems (Salesforce or similar)
The ability to work efficiently in a fast-paced environment
A hands-on approach and willingness to support both customer service and warehouse functions
A collaborative mindset and willingness to support team members
A forklift licence, or willingness to obtain one

What’s on Offer

A supportive, tight-knit team environment
A busy environment where no two days are the same
Opportunity to build experience across customer service, sales, and warehousing

Studies indicate that some females and minority groups may hesitate to apply unless they meet all the criteria. If this role interests you, we encourage you to apply even if you don’t meet every requirement.

Our teams thrive on diversity, embracing various nationalities, languages, religions, customs, and lifestyles. We are proud of our diversity and see it as one of the things that make us better together.